Quality Manager | NHS England

We have an exciting opportunity for a Band 8a Quality Manager to join the Quality and Patient Experience team.

Working as part of NHSE South West Collaborative Commissioning Hub, the team provides clinical quality advice and expertise relating to the commissioning of primary care pharmacy, optometry and dental services, public health, health and justice, and specialised services.

Extensive knowledge of quality governance, patient safety and patient incident processes are essential for this role. This role will require you to:

· Provide clinical expertise and advice to commissioning teams around clinical quality.

· Act as point of expertise on all aspects of patient safety including LFPSE and PSIRF.

· Support the quality monitoring and assurance of commissioned services.

· Provide specialist change management, service redesign and programme/project management techniques, have strong analytical skills, and effectively communicate complex organisational and service operational issues to a wide range of disciplines and groupings.

· Contribute to a culture and environment that promotes collaboration and the achievement of continual quality improvement.

· Demonstrate skills and behaviours that command authority and respect and the ability to work independently with confidence.

· Work collaboratively across CCH and other stakeholder teams, including integrating national direction with regional and system level thinking.

This post forms a key part of the collaborative commissioning hub (CCH) quality and patient experience team. It acts as the operational arm of the ICBs and NHSE in the commissioning of certain services: pharmacy, optometry, dental, primary care complaints, specialised acute, specialised mental health, vaccination and screening and health & justice. Staff are employed either by the CCH host ICB (NHS Somerset) or NHS England, it is expected that the quality team will transfer to NHS Somerset by April 2026.

The quality and patient experience team provides quality governance and safeguarding advice and expertise relating to all aspects of the commissioned services.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued, and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and wellbeing of all our staff., NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.