Quality Nurse Support Manager - B7

It is essential, people living across Mid and South Essex have healthcare services that are striving to be of good quality, consistent and high standard. You will support our drive to achieve this. You will:

• Work autonomously under guidance, whilst developing & maintaining relationships with alliances, regulators, health providers, voluntary sector & local authority
• Be required to undertake Quality Assurance Visits with providers relating to quality, patient safety & experience, as part of assurance processes
• Have the ability to evaluate evidence using national guidance and best practice pathways and hold responsibility for decisions made during the course of duties, seeking guidance & escalating issues where appropriate
• Want to develop within the role & be open to utilising & adapting new skills to ensure patient care remains a priority
• Ensure action plans & escalations are acted upon, support providers with quality improvement measures, & provide timely responses to patient queries
• Use honed influencing and leadership skills to support providers, have good computer & documentation skills
• Attend system meetings, representing the voice of the patient & nursing & quality directorate
• Evaluate evidence alongside national guidance & best practice pathways, chair local risk review meetings & ensure that action plans & escalations are acted upon as necessary
You may also be required to support other teams with more generic quality concerns, implementing the quality strategy.

An opportunity has arisen for a highly motivated individual to join our Mid & South Essex Integrated Care Board (MSE ICB) Quality Team within the nursing and quality directorate. This team puts people from the local community at the centre of what we do and strives to support high-quality healthcare services. The teams aim is to ensure providers are able to continually improve the quality of services by creating a positive learning culture and robust processes/procedures vital in improving quality provision. We are looking for an enthusiastic, inquisitive, and innovative registered nurse with a strong recognition of the importance of teamwork, effective communication, and active listening skills. Ideal candidates will have some experience/knowledge of the acute/ community sector and have the ability to manage and prioritise their own workload. The successful individual will have a positive can-do attitude, be able to draw on past experience, and make use of their transferrable skills and training to ensure the ICB is aware of areas of risk and poor quality services. The team work closely with system partners, meaning effective communication skills are key to succeeding in this role. Knowledge of national frameworks such as the NHS people promise, Long-Term Plan and National Quality Board Framework would be advantageous.

Mid and South Essex ICB is a statutory organisation responsible for the planning and delivery of local health and care services, across Mid and South Essex and is part of the wider integrated care system. Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area. The headquarters for the organisation is Phoenix Court, Basildon, but there is a hybrid model of working, which includes working across Mid and South Essex and home working.