Quality and performance officer

As Quality and Performance Officer in the Estates and Facilities Performance Team, you will be the subject matter expert across a number of the directorate's hard and soft facilities management software systems.As the expert, you will ensure the smooth management of all software and hardware relating to the systems and provide on-site training to all staff in its use, as required.Working as part of a high-performing Performance Team you will deliver accurate and timely data extraction and analysis, and produce reports within required deadlines.You will deliver a high-quality standard and ad-hoc information and analysis to support and underpin performance monitoring, improve service outcomes and ensure the Trust can meet its business objectives., 1. Production and analysis of data, and preparation of reports on service activity across a range of areas including catering, logistics, car parking, security, cleaning and estates.2. Produce accurate and timely reports for the external performance monitoring of the directorate via provision and completion of routine performance returns and ad-hoc monitoring information.3. Produce and submit regular information for the directorate Comm cell reporting. Ensure reports are compared with previous submissions with large changes being effectively investigated, audited and corrected prior to initial submission and resolving any queries as necessary.4. Act as named designated contact for multiple service areas, operating as main focal point for reporting requirements and advice on informatics issues for the senior management team of the service.

5. Run and assimilate reports from the various facilities management systems and use other tools as and when requested.6. Prepare and present progress reports against quality standards for Operational Services as required.7. Produce information on request, for example for Service Heads, the Director or support trust board papers

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,


• being a great place to work,


• partnerships for impact, and


• research and education excellence


And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,


• we are proud,


• we are inclusive, and


• we are one team


This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.