Quality and Performance Officer | East London NHS Foundation Trust

We are excited to announce a 10-month secondment opportunity for a Quality and Performance Officer to join our dynamic Newham Directorate. This role is an excellent development opportunity for individuals with any NHS background, who are looking to enhance their skills and expertise in a supportive environment. Ideal candidates should have a background in quality and performance, coupled with strong administrative skills and a collaborative approach. The role will involve working collaboratively with the performance leads, peers and senior clinicians to support the development and monitoring of performance across the directorate. The successful candidate will have an appetite for development and change, and for working with people to explore solutions. We are committed to supporting the right candidate into this role, ensuring a comprehensive 10-month journey of professional growth and development. If you're ready to contribute to our mission and bring your expertise to our dynamic team, we invite you to apply.

• To support theformulation and implementation of effective in-house systems to ensure accurate capturing of data and record keeping (including the processing of referrals) and to revise as and when the need arises, ensuring the use of quality data reports including activity and outcome data.
• To work collaboratively with peers, Performance Leads, Lead Administrators, Operational Managers, PCN Leads, Senior Managers and other Transformation Partners.
• Provide support to the training of staff with regards to the clinical systems (RiO & EMIS) and Microsoft 365 including Excel, OneNote, SharePoint, PowerPoint, Teams, etc.
• To work alongside and cover the Quality and Performance Manager as and when is appropriate.
• To organise and participate in key meetings and disseminate information to ensure that there is effective and efficient communication within the service.
• To proactively monitor trends within the directorate, producing regular statistical reports and analysis to meet Trust guidelines. To identify blockages or concerns in line with national targets and Trust objectives, working in conjunction with senior managers.
• To motivate and guide staff at all levels to support the achievement of internal and external performance measures.
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations. To work with the Quality and Performance Manager to support the development, management and monitoring of service operations within the Newham Adult Mental Health and Learning Disabilities directorate. The post holder will also support the delivery of quality and performance management across the directorate.