Quality and Performance Support Officer

We are seeking an administrative support officer to work with the Quality and Performance Team, within a large Primary Care PCN. The Quality and Performance Team is an established small, friendly team. The successful applicant will provide efficient support to the Team, to include word processing, running of reports and maintaining spreadsheets.
To be successful, you will have strong administrative skills, exceptional attention to detail, able to follow complex and detailed instructions, have excellent communication skills and a flexible approach to your work. You will provide high quality scheduled and ad-hoc information extraction, analysis and data entry to support clinical performance monitoring. You will be highly motivated and able to manage your own workload, whilst adapting to changing demands and deadlines., Running to reports from SystmOne Clinical System to extract data for the production of performance reports.
Checking quality and accuracy of data entry to ensure target achievement.
Assist with the production of performance reports by use of Excel applications to monitoring current achievement against set targets.
Assist with the submission of financial target claims, including checking of data and production of evidence.
Provide varied adminstrative support to the Team, as per instructions., Provide full and efficient adminstrative support to the Quality and Performance Team.
Undertake administrative duties, including extracting and inputting of data and updating database systems.
Receive, distribute and file incoming mail.
Deal with enquiries and requests in a confident and professional manner.
Extract, analyse, translate and enter data into patient records, according to service operating procedures.
Timely collection of appropriate data and statistics, as directed.
To have a comprehensive working knowledge of your area, including processing data.
Attend meetings and take/produce/circulate accurate minutes/action notes as appropriate.
Effectively communicate with PCN staff, healthcare professionals and Trust staff, demonstrating a professional and coureous attitude. This may be in writing, verbally or IT based.
Provide cover within the team as and when required.
Undertake general filing dutieswithin the department.
Participate in departmental training needs and development initiatives, including mandatory training.
Attend mandatory study and professional development study days.
Adhere to Trust policies and procedures.
Undertake any other duties commensurate with the grade.
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Working for our organisation
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens this year and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH . If this is applicable to your role, you will be informed during the recruitment process and continue your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve lives

NHS AfC: Band 3
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As "People" is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.