Quality & Research Officer

Working within the Chief Executive's Department, your role as a Quality & Research Officer will contribute to the development of excellent service delivery across all teams within the Group and promote continuous improvement through investigations into customer feedback including a caseload of complaints and enquires.

You'll be a true customer champion and have experience of complaints handling best practice. You will deliver your role through a combination of qualities: exceptional customer service skills, good conversation skills, working diligently and at pace to ensure the right resolutions for our customers with clear and concise written explanations for complaint outcomes and maintaining accurate records. This is a role with a demanding workload, competing demands and pressures so being able to plan, organise and prioritise using a methodical approach is essential.

You will be an excellent team worker with the ability to build relationships at all levels throughout the organisation and with stakeholders.

Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the department:

Working for the Group Chief Executive within the Chief Executives Department your role will contribute to the development of excellent service delivery across all teams within the Group and promote continuous improvement.

Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?

Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).

We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4 day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.

As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to TPT (The Pensions Trust Scheme), enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.

If you are looking for a career with an outstanding company then please read on.