Quality and Safety Manager

Come and join our dynamic and growing Theatre Management team, who are passionate about delivering the best possible care to patients whilst maintaining high levels of quality and safety at all times. With a specialist interest in Quality and Safety you will work closely with the band 7 team already in post to manage, lead and develop staff and improve patient experience within our busy 4 Theatre complex that specialises in both Trauma and Elective Orthopaedics, 50% of your week will be working as a Manager in the Theatre Complex, with clear defined roles and responsibilities and KPI's to achieve.
Additional 50% of your week will be utilised in your specialist theatre role (Anaesthetics/Scrub/Recovery) and departmental coordination, with again clearly defined roles and responsibilities for overseeing productivity, utilisation, quality and standards.

Working for our organisation
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Detailed job description and main responsibilities
Supporting Clinical Excellence
Act as a clinical leader and role model for all staff.
Maintain a visible presence and act as the first contact point for patients, relatives and staff to address concerns and complaints.
Maintain a 50/50 clinical presence within theatre activities
To monitor activity and patient dependency, reporting any concerns to the Matron for Theatres
To work clinically within the individuals area of expertise within the theatre
environment.
Work in conjunction with the full team of band 7 staff within the directorate to ensure that there is (whenever possible) a band 7 working in the clinical setting every day from Monday - Friday.
Leadership
Lead by example with drive and enthusiasm, responding appropriately to the needs of patients, families and carers
Responsible for 24 hour management and leadership of designated departments maintaining an appropriate management style that maintains good morale, a team approach to work and a culture which fosters innovation and change
Sets high standards of care, including departmental cleanliness, are maintained so that the patient experience is excellent
Represents the team and organisation at professional meetings as requested and feeds back information appropriately. Ensures there is a method of communication that reaches all staff within the team considering different working patterns
With due regard to Risk Management policies and procedures. Uses local data to ensure the environment is safe for patients, relatives, carers' and staff
To be a visible, accessible and assertive figure to whom staff, patients and relatives can turn for assistance and guidance
To be a pivotal figure drawing together the multi-disciplinary team towards their shared goal of excellence in patient care
Influence people and events through successful communication, negotiation and persuasion skills
Develop and use local and national networks to identify and introduce to the directorate best practice in the management and care of patients
Constructively challenge practices as necessary, which impact on patients care and or staff wellbeing
To be clinically based, dividing time equally between all areas within the job
description
Supporting Patient Excellence
Maintain a visible presence and act as the first contact point for patients, relatives and staff to address concerns and complaints
To act as a positive role model to the team
Proactively seek patients', carers' and families' feedback on the service provided by the team
To reinforce the culture that patients, relatives and carers participate and
understand treatment plans
Adopt an open learning culture from clinical incidents and patient/staff feedback and implement improvements as necessary
Be responsible for the safe and secure storage and handling of medication in line with Trust policy
Ensure that the department is clean in line with the hygiene code
People/Management Excellence
Work alongside and with all other band 7 Managers within the theatre complex ensuring standards, safety, quality, and communication are optimal at all times.
Deputise for other band 7 Managers within the theatre complex, covering periods of annual leave, sickness, unforeseen absence etc.
In collaboration with other band 7 Mangers within the department; ensure that band 7 shift cover is spread effectively throughout the week.
To promote effective communication channels both within the department/
directorate and Trust.
To be informed of any Government initiatives relevant to the specialty that will influence future service developments.
Keep the Theatre Matron informed of all the relevant issues affecting patient care e.g. risk, staffing levels, skills and equipment needs.
Participate with the Matron for Theatres in skill mix reviews based on patient dependency, case mix, activity data and professional judgement.
Participate in the recruitment and selection of all staff, both clinical and non-clinical, who work in theatres.
Monitor and manage sickness and absence, keeping informed of patterns and trends and action plans implemented.
Participate in the investigation of complaints and/or adverse incidents, ensuring lessons are learnt and action plans implemented.
Enable all staff, irrespective of band, to have access to supervision, mentorship, coaching.
Ensure all staff are aware of the Trust policies, protocols and other documents, and take appropriate action where compliance is breached.
Ensure that all staff undertake Trust and professional mandatory training and development as required or outlined in PDP.
Ensure the department has the capability to provide newly qualified staff with good quality of induction and support.
Ensure all department staff have a formal annual appraisal in line with the
Knowledge and Skills Framework and PDP.
Liaises with the Matron for Theatres and Directorate Manager regarding
departmental training needs.
Ensure that the Trust competencies for all staff are implemented within the working environment.
Ensure that contractual student requirements are met and that all pre-registration students, and O/U students, NVQ trainees and work experience students are adequately mentored and assessed within the workplace.
Ensure the department has adequate active mentors to facilitate student
placements.
Quality Assurance and Monitoring
To ensure that all theatre management documentation is produced as requested. Audits and action plans will be produced in liaison with the Departmental Team Leaders, Theatre Management Team, Matron for Theatres.
To ensure that all agreed action plans from national and local strategies,
benchmarking standards and clinical audits are achieved through dedicated
administration time.
To participate in developing working guidelines, protocols and practices that enhance the patient experience in line with national and Trust policies.
Lead on audit initiatives
Lead on and be responsible for setting and reviewing standards for practice and evaluating outcomes as part of the clinical governance agenda
Promote and maintain evidence-based practice and lead on its implementation
Policy and Service Development Responsibilities
Consider new ways of working which enhance and improve patient care, presenting outline proposals to the Matron for Theatres.
Seek out 'Best Practice' to generate new ideas and generate change
Ensure all staff work within the confines of Trust policies, protocols and other relevant documentation, taking appropriate action where compliance is breached
Drive research and service improvement/development programmes within the department
To participate in developing working guidelines, protocols and practices that enhance the patient experience in line with national and Trust policies
Contribute to the update of policies and protocols within own speciality
Supporting Financial Excellence
To manage the budget with the support of the Matron for Theatres participating in cost improvement programmes where opportunities arise
Exerts influence and control of the overall department expenditure
To work with Team Leaders and coordinators to ensure that the facilities are fully utilised.
To manage the capital and revenue equipment replacement plans within Main Theatres, taking into account age and replacement cost of essential surgical instrumentation.
To identify issues relating to under-utilisation of theatres and report to Directorate Manager.
Control expenditure so that the most cost-effective use of resources is made.
Corporate Responsibilities
To act-up for the Matron as required.
To work collaboratively with other colleagues across the Trust to enable the safe delivery of care across the organisation
Facilitate measures to help achieve directorate/divisional and Trust targets and agendas, ensuring dissemination of appropriate information to all members of the team
Share best practice through meetings and forums
Act as a Trust role model at all times, whilst at work and whilst off duty
At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.
We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).
We celebrate staff achievements and value the importance of working as one big team. That's why we talk about Team NGH. It's all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills. We are driven to helping you to be the best you can be.
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Apply today and join the largest family in Northamptonshire.