Quality Technician

As Quality Technician you will be a key member of the EAME Operations team reporting directly to the Quality Manager. You will be responsible for case management across a determined customer portfolio and metric performance. Role Key Performance Indicators are Supplier PPM (Parts per Million), Customer PPM, Customer Complaint Resolution and Closure to agreed SLA's (Service Level Agreement).,

• Operate collaboratively on both a regional and global basis


• Align with the facilities Quality Inspectors to prioritize workload and ensure inspections are completed to agreed SLA's


• Customer portfolio management requires to work on multiple quality issues at any point in time


• Solving the current issue and ensuring a focus on RCCA (Root Cause and Corrective Action) to avoid repeatable situations


• Having overall responsibility for each assigned Quality case the role is required to demonstrate strong collaboration with other internal business functions to ensure resolution
  
  Accuracy and Attention to Detail


• Decision Making and Critical Thinking


• Flexibility and Adaptability


• Root Cause Analysis (RCA)


• Experience in Quality / Manufacturing / Operations / Customer Service


• Strong interpersonal and communication skills


Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.