Radio Controller
First ltd
Radio Controller
Salary Not Specified
First ltd, Bristol
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 12 Jun | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 55464fa6b874463dacc4bbd36ff74916
Full Job Description
- To ensure we build strong teams to consistently deliver a great service every day, in order to delight and exceed the customer expectations.
- To ensure a safe, punctual, reliable, and cost-effective delivery of services by:
- Managing the flow of drivers and vehicles out of depot, along route and back into depot.
- Identifying and communicating issues with schedules, allocations, specific drivers, and/or vehicl
- Forward planning on-the-day service requirements through to end-of-
- To ensure we build strong teams and consistently deliver a great service every day in order to delight and exceed the customer's expectations.
- To provide leadership to the driving staff as a key representative of the management team, including handling queries and communicating business priorities.
- To oversee the Driver reporting.
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working
Main Duties
+ To cover service due to absence on the day.
+ To ensure accurate recording of drivers' duties and att
+ To ensure drivers leave the depot on time.
+ To ensure the correct vehicle allocati
+ To deal with external calls and issues, which may include complaints and queri
+ To liaise with Engineering Supervisor and Radio Controller to maximise resour
+ To liaise with city or town centre Supervisors and Inspector
+ To take charge of emergency situati
+ To liaise with depot management to ensure issues are communicat
+ To keep staff updated on relevant informati
+ To ensure comprehensive hand-over and coordination across shifts.
+ To manage the cash collection from depot
+ To maintain records of all events on the day (changeovers, breakdowns, congestion).
+ To record lost mileage, ideally directly into EP Morris or other system.
+ As needed, to record payroll information to Grampi
+ To maintain records of ticket machines and driver modules.
+ To ensure all depot machines are working (cash, module, depot readers, etc.).
+ To ensure there is sufficient ticket roll supply.
+ To carry out daily random checks on Drivers equipment.
+ To ensure a high standard of Driver appearance.
+ To actively monitor route punctuality, communicating corrective action to Drivers to prevent punctuality issues.
+ To provide information and actions to drivers.
+ To ensure that drivers can communicate issues and problems.
+ To devise alternative disruption plans.
+ To liaise with Controllers to ensure service delivery is effective and efficient.
+ To liaise with City or town Centre Supervisors and Inspectors, engineering for breakdowns and changeovers, fostering a productive relationship.
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.