Radiology Administration Assistant

1. Schedule Imaging appointments for a range of modalities, for example X-Ray, Ultrasound and CT. This includes calling patients to agree the appointment date and time, giving directions and providing relevant information in preparation for their scan.
2. Answer incoming phone calls in a timely and polite manner. Working with the team to manage phone calls and emails, assisting patients, staff and other healthcare professionals with any queries.
3. Covering various reception desks within radiology, to arrive patients for their appointments and assist with queries., 1. To undertake all reception duties, as required, in a pleasant and courteous manner with patients, visitors and other hospital staff.
2. To liaise directly with Radiographers and other departmental team members, relaying information accurately and promptly.
3. To undertake and update Soliton, Sunrise and PAS training to enable the post holder to carry out their duties accurately and efficiently to ensure the efficient running of the department.
4. To be able to check email for electronic requests and deferred orders and register new patients on PAS in a timely manner to ensure the efficient running of the department.
5. To undertake PAS training to enable the checking, amending and registration of patient demographic details as necessary and the checking of patient activity within the hospital, including changes to clinic appointments.
6. To input and scan all paper referrals into Soliton (RIS) accurately and promptly to ensure information is up to date.
7. To greet patients, check referral details, record/verify the attendance on Soliton (RIS) and direct to the waiting area.
8. To greet pre-booked patients, locate and validate appointment referrals details on Soliton and direct to the waiting area.
9. To use electronic work lists to schedule patient appointments according to clinical priority, associated waiting times or future clinic dates ensuring all capacity is utilised.
10. To schedule patient appointments in turn and according to their clinical priority either by phone or by letter ensuring they are booked into the correct scheduling location according to the availability of Radiographers. To flag to immediate manager when there is a capacity shortfall that would result in patients breaching targets.
11. To enter appointment details on the Radiology Information System (RIS) and generate appropriate appointment letters complying with booking standards in the time restraints set.
12. To deal with and action as appropriate, incoming mail and ensure that all outgoing mail is taken to the central collection point by the end of each working day.
13. To deal with queries and telephone enquiries from all levels of staff, patients, relatives and other professional bodies in a timely and courteous manner. To be able to cope with people in different emotional dispositions and diffuse situations, sometimes stressful, which could lead to complaints.
14. To book interpreters for patients as and when required, ensuring all relevant information is to hand.
15. To take calls from patients changing/postponing appointments and update all information on Soliton.
16. To prioritise workload on a day to day basis.
17. To train and supervise new and inexperienced members of staff offering guidance and support.
18.Attend and participate in clerical and departmental meetings and mandatory

The Radiology Admin team are looking for flexible and motivated people to join our team.
We are looking for people that are passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service across East Kent.
The successful candidate will be able to work in a systemic and methodical way, using on their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day., Staff and patients from across East Kent Hospitals are the feature of the biggest NHS recruitment drive in its 70 year history. https://www.ekhuft.nhs.uk/patients-and-visitors/work-here/
Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the 'We are the NHS' campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.
There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We're on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work,
there's never been a better time to join us. To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.
We'll close this job advert once we've received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on who are happy to help.
We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust's People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.
We operate a no-smoking policy on all our sites and grounds.