Radiology Administration Assistant | East Kent Hospitals University NHS Foundation Trust

1. Schedule Imaging appointments for a range of modalities, for example X-Ray, Ultrasound and CT. This includes calling patients to agree the appointment date and time, giving directions and providing relevant information in preparation for their scan.

2. Answer incoming phone calls in a timely and polite manner. Working with the team to manage phone calls and emails, assisting patients, staff and other healthcare professionals with any queries.

3. Covering various reception desks within radiology, to arrive patients for their appointments and assist with queries.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Sponsorship cannot be provided for this role.

1. To undertake all reception duties, as required, in a pleasant and courteous manner with patients, visitors and other hospital staff.

2. To liaise directly with Radiographers and other departmental team members, relaying information accurately and promptly.

3. To undertake and update Soliton, Sunrise and PAS training to enable the post holder to carry out their duties accurately and efficiently to ensure the efficient running of the department.

4. To be able to check email for electronic requests and deferred orders and register new patients on PAS in a timely manner to ensure the efficient running of the department.

5. To undertake PAS training to enable the checking, amending and registration of patient demographic details as necessary and the checking of patient activity within the hospital, including changes to clinic appointments.

6. To input and scan all paper referrals into Soliton (RIS) accurately and promptly to ensure information is up to date.

7. To greet patients, check referral details, record/verify the attendance on Soliton (RIS) and direct to the waiting area.

8. To greet pre-booked patients, locate and validate appointment referrals details on Soliton and direct to the waiting area.

9. To use electronic work lists to schedule patient appointments according to clinical priority, associated waiting times or future clinic dates ensuring all capacity is utilised.

10. To schedule patient appointments in turn and according to their clinical priority either by phone or by letter ensuring they are booked into the correct scheduling location according to the availability of Radiographers. To flag to immediate manager when there is a capacity shortfall that would result in patients breaching targets.

11. To enter appointment details on the Radiology Information System (RIS) and generate appropriate appointment letters complying with booking standards in the time restraints set.

12. To deal with and action as appropriate, incoming mail and ensure that all outgoing mail is taken to the central collection point by the end of each working day.

13. To deal with queries and telephone enquiries from all levels of staff, patients, relatives and other professional bodies in a timely and courteous manner. To be able to cope with people in different emotional dispositions and diffuse situations, sometimes stressful, which could lead to complaints.

14. To book interpreters for patients as and when required, ensuring all relevant information is to hand.

15. To take calls from patients changing/postponing appointments and update all information on Soliton.

16. To prioritise workload on a day to day basis.

17. To train and supervise new and inexperienced members of staff offering guidance and support.

18.Attend and participate in clerical and departmental meetings and mandatory

The Radiology Admin team are looking for flexible and motivated people to join our team.

We are looking for people that are passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service across East Kent.

The successful candidate will be able to work in a systemic and methodical way, using on their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.