Radiology Administration Team Leader

The Radiology Administration team are looking for a candidate that is passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service across East Kent. The Radiology Administrative Team leader role plays an integral part in the support of Radiology administrative pathways, processes and leadership of the team. The successful candidate will be able to work in a systemic and methodical way, using their own initiative, and have excellent interpersonal communication and leadership skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.Main duties of the job Support in delivering the highest quality and standard of care. Supporting with staff training and development to establish highly motivated, well trained teams. To use all relevant Trust software packages to support patient pathways and compliance of National and Trust Radiology targets.

• To schedule patient appointments in turn and according to their clinical priority either by phone or by letter ensuring they are booked into the correct scheduling location and modality availability. To flag to an immediate manager when there is a capacity shortfall that would result in patients breaching targets.
• Report, investigate and act upon complaints and adverse incidents in line with care group and Trust policies collating themes and learning points from department and division.
  
  We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.