Radiology Administration Trainer

To undertake the supervision and training of clerical officers/receptionists and other clerical support services within the Radiology Department in order to ensure that clinics are running efficiently and effectively whilst maintaining data quality and training plans, ensuring confidentiality at all times. To ensure that all diary slots are booked and maintained efficiently and that appointments are offered within breach dates, Provide supervisory support to the Radiology Reception/Clerical Teams.

Develop and tailor training programmes to meet the requirements of the radiology reception/Clerical Teams.

Ensure that all staff are aware of and adhere to departmental policies and procedures and update where necessary.

Ensure all staff are aware of confidentiality issues, data protection and Freedom of information policies.

Ensure effective communication takes place with all staff in the department by holding monthly staff meetings, including the typing and distribution of notes of these.

To assume responsibility for managing the Radiology administration team in the absence of the Radiology Administration Manager, attending any meetings and undertaking duties as appropriate.

Assist in the recruitment, selection and performance development review process of staff within the department to achieve the objectives and standards required for a quality department.

Maintain the appropriate staff records and set objectives and personal development plans for staff as part of the annual appraisal system.

Undertake return to work interviews and the management of short term sickness absence within the department.

Encourage staff to improve their knowledge and skills.

To offer support, mentoring, advice and ensure the corrective guidance of junior staff, demonstrating an ability to motivate.,

• Provide supervisory support to the Radiology Reception/Clerical Teams.


• Develop and tailor training programmes to meet the requirements of the radiology reception/Clerical Teams.


• Organise mandatory training for all staff and any other training required or requested


• Deliver a comprehensive training package for Radiology staff, involving training in operational procedures on the CRIS system, in conjunction with the Radiology Administration Manager and the PACS Manager.


• Work in collaboration with the Radiology Administration Manager to propose, develop and maintain procedures/protocols within the Radiology Department, ensuring information is appropriately communicated to all staff.


• Ensure that all staff are aware of and adhere to departmental policies and procedures and update where necessary.


• Delegate appropriate duties and provide guidance to staff to ensure the efficient running of the Radiology Administration Service.


• Provide support and guidance to staff to ensure the provision of an efficient reception service for all patients attending the Radiology Department, including cancellation and re-appointment of Radiology Sessions.


• Ensure all staff are aware of confidentiality issues, data protection and Freedom of information policies.



• Work in collaboration with the Radiology Administration Manager to develop and support new ways of working to meet the changing needs of the service.


• Participate in the management of change required to develop and modernise Radiology services across the Trust.


• Liaise with staff of all disciplines within the Trust to ensure a high level of customer care whilst maintaining confidentiality at all times.


• Undertake regular Audit's within the department to ensure high standards of Data Quality.


• Deal with patient complaints in accordance with the Trust Complaints Procedure. Assist with investigations required for any IR1's received.


• Maintain safe working areas in accordance with Health and Safety guidelines by reporting any faulty equipment and undertake regular departmental risk assessments.


• Access National Strategic Tracing Service in order to maintain accurate patient details.


• Order stationery and clerical supplies on a weekly basis whilst maintaining effective stock control.


• Be available and aware of Major Incident procedures.


• Ensure effective communication takes place with all staff in the department by holding monthly staff meetings, including the typing and distribution of notes of these.


• Attend Trust departmental meetings as and when required.


• To assume responsibility for managing the Radiology administration team in the absence of the Radiology Administration Manager, attending any meetings and undertaking duties as appropriate.



• Assist in the recruitment, selection and performance development review process of staff within the department to achieve the objectives and standards required for a quality department.


• Maintain the appropriate staff records and set objectives and personal development plans for staff as part of the annual appraisal system.


• Promote Diversity and Equality to all staff within the department as per Trust policy, procedures and legislation.


• Undertake return to work interviews and the management of short term sickness absence within the department.


Communication

· To act as a point of advice for imaging referrers and patient enquiries.

· To communicate effectively with all service users.

· To ensure that urgent findings are communicated, and patients are directed accordingly.

· To liaise with other departments/wards within the hospital and various external sources in order to provide a quality service to patients and clinicians.

• Ensure that incidents are reported to the Radiology Administration Manager accordance with trust policy.


Training & Development

• Encourage staff to improve their knowledge and skills.



• Help Develop Radiology services in collaboration with other members of the team.


As a senior member of the clerical to offer support, mentoring, advice and ensure the corrective guidance of junior staff, demonstrating an ability to motivate, particularly by example.

• To actively participate in the department's audit programme.


• To provide training in the use of clerical equipment for other staff.


• Advising on appropriate record keeping.


· To provide elements of induction training and support for other staff.

Organisational Developments

Help organise and manage the clerical workload.

• To participate in the appraisal of junior staff.


• Advise more junior members of staff about their quality of work.


· To assist in the planning and organisation of the workflow of the department.

· To help maintain adequate levels of appropriate non-stock items.

· To organise workload.

• To monitor and report deficits in the data integrity of the information systems in use in the department.


• To report clinical, non-clinical and radiation incidents in line with Trust and departmental risk management policies.
  
  NVQ Supervisory management level 2 or equivalent


• GCSE English C or above or equivalent


Desirable criteria


• ECDL qualification, Extensive experience in Radiology Admin


• Track record of implementing change


• IT skills


Desirable criteria


• Experience of supervising/managing a team


• Experience of delivering training, Communication skills


• Ability to work on own initiative


• Awareness of health and safety in the workplace


• Knowledge of data protection
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.


Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year form the most serious of emergencies to planned operations and procedures., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.


• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.


• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.


• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.


Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £42.90 and for a Standard Disclosure £22.90 which includes a small handling fee.