Radiology Clerical Officer

To be a member of the Radiology access and booking team that provides comprehensive, high-quality outpatient and waiting list management services for the Radiology Department.
To manage a number of speciality patient lists operating in accordance with the Trusts Access Policy and in line with National Targets ensuring efficient and effective use of outpatient sessions and intervention sessions.
Exercise initiative and use independent judgement, knowledge and analysis to book patients, dependent on their individual clinical needs and their complexity. Work in a demanding and sometimes hostile environment dealing with complex and sensitive information on a daily basis.
Provide an information and communication link between the patient and their Radiology attendance or admission to hospital., · To provide a comprehensive inpatient and outpatient service to patients. The post will also support through each of the clerical areas (excluding medical secretaries) within the Radiology department to enable cover in all respects of the service.
Waiting List / Inpatient Management
· To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GP's, nursing staff, surgical team, and support services to ensure the appointment or admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic.
· Accurate addition of patients to the waiting list ensuring any relevant notes recorded.
· To provide advice to patients with matters relating to their appointment, ward admission (pre and post interventional guidance) and with regard to their position on the waiting list.
· To slot fill multiple interventional procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet the patients' 18-week, diagnostic, cancer and/or 28-day rescheduling targets.
· Ensure that with effective planning and organisation the Modality lists are utilised to their maximum potential which requires taking in to account specific patient needs, cancelling/rescheduling patients, replacing short notice cancellations, liaising with the Radiologists and Sonographers.
· Identify, attempt to resolve, and pre-empt situations which may result in a breach of Radiology targets. Regularly analyse waiting list information to ensure compliance with national waiting time standards and escalate in a timely manner any requirements for additional capacity to ensure patients are treated within waiting time standards.
· To work flexibly according to the needs of the service including covering for colleagues during periods of leave.
· To book Rehydration patients Liaising with F Ward and 10B along with Bed Managers in the case of patients being put on 'stand-by' or cancelled due to extraneous circumstances (i.e. bed unavailability).
· Ensure that all patients are placed on CRIS (Radiology system) with information and records updated and maintained.
· Efficiently manage CT colon referrals ensuring the correct delivery of preparation instructions for the exam and advise on the patients collecting of Gastrographin with pre appointment preparation instructions.
Outpatient / Partial Booking and Appointments Management
· Responsible for appointing all patients from the PTLs and managing all Outpatient waiting lists to ensure accurate patient management, enabling the Trust to meet all of its performance targets.
· Responsible for registration of referral letters, ensuring all referral letters or emails referrals are pended onto CRIS and directed to the appropriate Consultants and Clinicians.
· Responsible for booking all new and follow up appointments in accordance with departmental procedures.
· Liaise directly with patients in relation to booking and agreeing outpatient appointments within the appropriate timescales.
· Working under the direction of the operational management teams, when dealing with requests for clinic cancellations; will be responsible for managing the cancellation/reduction of the clinics on CRIS and appointing the patient's future appointments effectively and timely.
· Responsible for all clinic template changes due to changes to Radiology Rota's.
· Manage all appointments on the CRIS system ensuring all new appointments which are cancelled by the patient, are discussed with the patient and referrer and the appointment either remade or discharged within the appropriate timescales.
· Management of the waiting list, ensuring the booking of appointment or escalating capacity issues to the appropriate operational team.
· Responsible for managing partial booking lists and escalating any problems to the operational management teams/team leader.
· Manage the referral streams via Right Fax and the shared Radiology email addresses during the shift.
· Ensure answering, when possible, all incoming departmental telephone calls.
· Ensure compliance with the two weeks wait rules for all suspected cancer referrals.
Personal Responsibilities
· The post holder will be required to undertake mandatory training and is responsible for keeping this training up to date.
· The post holder will have an appraisal of performance each year and will be responsible for agreeing a development plan in line with the Trust's PDR system in agreement with their manager or immediate supervisor. The development plan will be reviewed each year.
· The Trust will provide assistance and agreed development to enable the post holder to achieve their objectives and standards in line with the development plan.
· If the post holder feels he/she is not achieving their objective as agreed in the development plan they will bring it to the attention of their supervisor or manager at the earliest opportunity
· Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager.
· To understand, contribute, implement, and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems.
· Assist in the training and induction of new staff and provide continuous support with regards to the co-ordination of their workload
· Participate in the cover of work colleagues during their absences or at other times when required.
· Required to contribute to service/department meetings giving progress reports on activity for each consultant and reduction of wait times.
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. You are part of an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [email protected]
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
· All employees have the right to request flexible working from day one of employment.
· There is no limit on the number of requests they can make.
· Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.
Working for Team MWL
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website
You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
The Trust will not accept applications which are found to be AI generated.
Additional Information
Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here.
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.

The Radiology Department has a vacancy for a full time, keen and friendly individual to join our enthusiastic and dedicated team. We are based at both Southport and Ormskirk & District General Hospitals.
The post holder will work with a team of clerical staff booking on diagnostic imaging appointments, and meeting booking and waiting time targets nationally and locally.
A good level of computer literacy is required along with excellent interpersonal skills.

Working for Southport and Ormskirk Hospital NHS Trust offers all the benefits of coast and country living with the convenience of big city life.
We have miles of coastline on our doorstep, attractive commuter towns, picturesque villages and stunning countryside all within easy reach. Excellent transport links mean the vibrant, historic city of Liverpool is only a short journey away. Shops, bars, restaurants, museums, galleries, a World Heritage listed waterfront and, of course, two Premiership football teams makes this a destination for travellers from across the world.
The University of Liverpool has awarded us the status of University Clinical Education Centre in recognition of the high standard of training provided for students on placement to the Trust.
We pride ourselves in providing safe, clean and friendly care, and recruit to our SCOPE values. We also offer a range of family friendly options to staff.