Radiology Clerical Officer | Mersey and West Lancashire Teaching Hospitals NHS Trust

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If you do not hear from us within four weeks of the closing date consider that you have not been shortlisted on this occasion.

We reserve the right to bring forward the closing date should we have an overwhelming response to this advert.

To be a member of the Radiology access and booking team that provides comprehensive, high-quality outpatient and waiting list management services for the Radiology Department.

To manage a number of speciality patient lists operating in accordance with the Trusts Access Policy and in line with National Targets ensuring efficient and effective use of outpatient sessions and intervention sessions.

Exercise initiative and use independent judgement, knowledge and analysis to book patients, dependent on their individual clinical needs and their complexity. Work in a demanding and sometimes hostile environment dealing with complex and sensitive information on a daily basis.

Provide an information and communication link between the patient and their Radiology attendance or admission to hospital.

Working for Southport and Ormskirk Hospital NHS Trust offers all the benefits of coast and country living with the convenience of big city life.

We have miles of coastline on our doorstep, attractive commuter towns, picturesque villages and stunning countryside all within easy reach. Excellent transport links mean the vibrant, historic city of Liverpool is only a short journey away. Shops, bars, restaurants, museums, galleries, a World Heritage listed waterfront and, of course, two Premiership football teams makes this a destination for travellers from across the world.

The University of Liverpool has awarded us the status of University Clinical Education Centre in recognition of the high standard of training provided for students on placement to the Trust.

We pride ourselves in providing safe, clean and friendly care, and recruit to our SCOPE values. We also offer a range of family friendly options to staff.

KEY DUTIES

· To provide a comprehensive inpatient and outpatient service to patients. The post will also support through each of the clerical areas (excluding medical secretaries) within the Radiology department to enable cover in all respects of the service.

Waiting List / Inpatient Management

· To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GP's, nursing staff, surgical team, and support services to ensure the appointment or admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic.

· Accurate addition of patients to the waiting list ensuring any relevant notes recorded.

· To provide advice to patients with matters relating to their appointment, ward admission (pre and post interventional guidance) and with regard to their position on the waiting list.

· To slot fill multiple interventional procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet the patients' 18-week, diagnostic, cancer and/or 28-day rescheduling targets.

· Ensure that with effective planning and organisation the Modality lists are utilised to their maximum potential which requires taking in to account specific patient needs, cancelling/rescheduling patients, replacing short notice cancellations, liaising with the Radiologists and Sonographers.

· Identify, attempt to resolve, and pre-empt situations which may result in a breach of Radiology targets. Regularly analyse waiting list information to ensure compliance with national waiting time standards and escalate in a timely manner any requirements for additional capacity to ensure patients are treated within waiting time standards.

· To work flexibly according to the needs of the service including covering for colleagues during periods of leave.

· To book Rehydration patients Liaising with F Ward and 10B along with Bed Managers in the case of patients being put on 'stand-by' or cancelled due to extraneous circumstances (i.e. bed unavailability).

· Ensure that all patients are placed on CRIS (Radiology system) with information and records updated and maintained.

· Efficiently manage CT colon referrals ensuring the correct delivery of preparation instructions for the exam and advise on the patients collecting of Gastrographin with pre appointment preparation instructions.

Outpatient / Partial Booking and Appointments Management

· Responsible for appointing all patients from the PTLs and managing all Outpatient waiting lists to ensure accurate patient management, enabling the Trust to meet all of its performance targets.

· Responsible for registration of referral letters, ensuring all referral letters or emails referrals are pended onto CRIS and directed to the appropriate Consultants and Clinicians.

· Responsible for booking all new and follow up appointments in accordance with departmental procedures.

· Liaise directly with patients in relation to booking and agreeing outpatient appointments within the appropriate timescales.

· Working under the direction of the operational management teams, when dealing with requests for clinic cancellations; will be responsible for managing the cancellation/reduction of the clinics on CRIS and appointing the patient's future appointments effectively and timely.

· Responsible for all clinic template changes due to changes to Radiology Rota's.

· Manage all appointments on the CRIS system ensuring all new appointments which are cancelled by the patient, are discussed with the patient and referrer and the appointment either remade or discharged within the appropriate timescales.

· Management of the waiting list, ensuring the booking of appointment or escalating capacity issues to the appropriate operational team.

· Responsible for managing partial booking lists and escalating any problems to the operational management teams/team leader.

· Manage the referral streams via Right Fax and the shared Radiology email addresses during the shift.

· Ensure answering, when possible, all incoming departmental telephone calls.

· Ensure compliance with the two weeks wait rules for all suspected cancer referrals.

Personal Responsibilities

· The post holder will be required to undertake mandatory training and is responsible for keeping this training up to date.

· The post holder will have an appraisal of performance each year and will be responsible for agreeing a development plan in line with the Trust's PDR system in agreement with their manager or immediate supervisor. The development plan will be reviewed each year.

· The Trust will provide assistance and agreed development to enable the post holder to achieve their objectives and standards in line with the development plan.

· If the post holder feels he/she is not achieving their objective as agreed in the development plan they will bring it to the attention of their supervisor or manager at the earliest opportunity

· Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager.

· To understand, contribute, implement, and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems.

· Assist in the training and induction of new staff and provide continuous support with regards to the co-ordination of their workload

· Participate in the cover of work colleagues during their absences or at other times when required.

· Required to contribute to service/department meetings giving progress reports on activity for each consultant and reduction of wait times.

The Radiology Department has a vacancy for a full time, keen and friendly individual to join our enthusiastic and dedicated team. We are based at both Southport and Ormskirk & District General Hospitals.

The post holder will work with a team of clerical staff booking on diagnostic imaging appointments, and meeting booking and waiting time targets nationally and locally.

A good level of computer literacy is required along with excellent interpersonal skills., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.