Radiology Patient Flow Coordinator

An exciting job role has been created to become an integral member of the Radiology Team. The post holder will be expected to coordinate ED and inpatients radiology referrals and to manage the Virtual ward referrals for Radiology. They will work in collaboration with the Radiologists, Radiographers, organising patient flow within Radiology to ensure timely access and resolution of queries which may affect patient flow across the whole department. They will work on a rotation to provide service cover across 7 days., To assist in the efficient running of the Radiology Department by liaising with wards/ ED/theatres and porters to ensure patients arrive in a timely manner and are correctly prepared for imaging. The post holder will support the Radiographer team leader and Radiology registrars by performing non-clinical tasks which will release radiographer and registrar time to support scanning and reporting of the patients.
They will take actions to avoid delays such as contacting wards to establish patient status and readiness for the scan, explaining what is required.
A proactive approach is required to pre-empt delays where possible by using their knowledge and understanding of Radiology as well as the Virtual Ward pathway and hospital systems such as CRIS/Medway and Nerve Centre in order to monitor the patient flow and identify issues., To have an overall understanding of what patients are waiting for and proactively address delays by liaising with the relevant referring ward/area.
Have an awareness of capacity within each area to ensure patient flow in each area is as smooth as possible and reduce situations of patient build-up and conversely poor utilisation of the scanner.
Take responsibility for answering hospital calls regarding in-patients to a central Radiology number including calls from referring clinicians and give proactive advice, problem solving and escalating as appropriate. This will include re-organisation of existing workload on a frequent basis in response to queries received from consultants, registrars and external clients.
Answer all queries regarding scan times and results availabilities for all in-patients attending Radiology.
Liaise with wards to discuss patient preparation for scan and ascertain as to whether the patient is ready and alert any issues which may affect patient flow to the Senior radiographer in the relevant modality.
Place patients onto Nerve Centre portering and contact the porters to discuss any patients that do not attend within 30 minutes of requested time. Escalate to site matron/Radiology Bronze contact as necessary.
Communicate rejections of radiology requests to the wards, entering also on Nerve Centre.
Gather any additional information required by the Radiology Team to enable good patient flow and effective utilisation of key scanning equipment.
Assist with the management of patient pathways by giving clinicians relevant information to enable pathway progress.

Working for our organisation
We have an important contribution to make to life in Nottingham and the wider region and we take this responsibility seriously. With 15,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. We have a budget of just under £1billion, 90 wards and 1,700 beds across three main sites: QMC, City Hospital and Ropewalk House. We deliver district general services to 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities. Our specialist services allows us to deliver care to 4.5m people from across the East Midlands and nationally for a handful of services.
We have a national and international reputation for many of our specialist services, including stroke, renal, neurosciences, cancer services and trauma.
We play a vital role in the education and training of doctors, nurses and other healthcare professionals., Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:
+ Stay in full-time education, for example at a college
+ Start an Apprenticeship
+ Spend 20 hours of more a week working or volunteering, while in part-time education or training

Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
+ Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
+ Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£42.90 for enhanced and £22.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month's pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
+ For more information about our organisation and the career opportunities available, please visit our website and/or follow us on Instagram, Twitter and Facebook