Radiology Receptionist Supervisor

Are you a Supervisor who is passionate about providing excellent customer service to patients/carers/relatives
An exciting opportunity has arisen for a Band 3 Reception Supervisor to work in Radiology Department at Darent Hospital. You will be working with colleagues and other health care personnel within the team who are qualified and unqualified to ensure smooth running of clinics and the delivery of all appropriate forms of patient care according to outpatient clinic standard and Trust policies, procedures and guidelines. You will be need to liase with medical staff, clinicians, health records staff and other departments as appropriate, in order to provide an excellent standard of care and customer service, The successful candidate will Supervisor Receptionists across All Radiology Reception desks covered by Dartford & Gravesham Trust including DVH, Queen Mary's, Gravesend and Community Diagnostic Centre
We are looking for you to apply if you are a motivated clinical reception Supervisor, with knowledge and experience in an acute or primary care setting. You will have excellent interpersonal, IT and communication skills with the ability to organise, manage and plan your workload effectively. You will need to be dedicated and passionate in your role working with patients/ carers/ relatives including those who may have specific needs such as mentally and /or physically impaired, young children, the elderly, the very ill, non-English speaking or hearing or visually impaired.
You will need to be energetic and dedicated in working, As The post holder will be responsible for Supervising a team of Radiology Receptionists, Attending patients, moving Orders to request on the CRIS system, Reports any accidents or incidents to the Team Leader and knows what actions to take in emergency situations. Welcoming patients in a courteous manner, checking and confirming
their personal details.
Assists in maintaining a safe environment for patients, visitors and other
staff, as required by the Health and Safety at Work Act.
Undertakes other duties as directed, such as cleaning, storing and
checking of equipment and the tidying of non-clinical and storage areas.
Works across Outpatients clinics on all Trust sites as required to deliver
the service.
Helping patients/carers/relatives in their enquiries or dealing with
complaints, referring them to a clinic nurse or Sister if unable to resolve
or appropriate.
2. Managerial responsibilities:
Acts as a designated receptionist, responsible for all aspects of clinic
administration for their named clinician.
Ensures all case notes are available and prepared, prior to the
commencement of the clinic
Ensures, post consultation that patients are booked out, follow-up
appointments are made and arrangements for transport
Reconciles the clinic at the end of the session, taking appropriate action
on patients who did not attend (DNAs) or cancelled their appointments.
Ensures safe custody of health records at all times, whilst they are in
the clinics or in transit to another area.
Ensures that health records are tracked to the correct location using the
PAS system.
Assist with ensuring that all necessary material resources are available
for clinic sessions.
Uses all resources appropriately and is aware of the consequences of
not doing so.
Maintains standards of performance for the department, reporting any
actual or potential shortfalls, to the Team Leader.
Assists in the implementation of National, Trust and Local policies
3. Professional responsibilities:
Undertakes any duties as requested in order that the clinics are able to
deliver and maintain services.
Promotes the Outpatient Department and Trust as a whole, in the most
positive manner to the patients and visitors, the local community, voluntary and other organisations, and other Trust staff at all times.
Works within their own capabilities and guided by Trust and Local
Policies
Attends and participates in departmental meetings
4. Education and development responsibilities:
Maintains and develops own job competence by attending statutory,
mandatory and other relevant study days and courses, participating in
on-the-job development and through self-development and reflection.
To participate in annual IPR and regularly update your Personal
Development Plan.
To participate in the induction and learning outcomes of new staff. Participates with tasks and projects as required, as well as supporting
others, in order to maintain and develop Outpatient Services
Our staff are our most valuable asset. We are committed to making staff feel appreciated, supported and included in the Trust's successes. Our mission is to be an outstanding place to work providing the very best care for our patients and excellent career opportunities for our staff. Everything we do is guided by our core values and behaviours, identified by our staff and embedded throughout the organisation.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement
We have the highest CQC rating of all Acute NHS Trusts in Kent and Medway (Good). The CQC highlighted that managers promoted a positive culture that supported, valued staff and created a sense of common purpose based upon shared values.
The Trust is a great place to work, stay, develop a career and enjoy a healthy work life balance. We have made and are delivering on a wide range of commitments to staff; health and wellbeing; equality; diversity and inclusion; access to education and career development. During 2020 we sett up quality councils, driven by our staff to create a culture of shared governance and quality improvement.
We have a strong focus on innovation and improvement. Part of Guy's and St Thomas' (GSTT) 'Healthcare Alliance' we are introducing new models of care to improve clinical outcomes for patients. Our association with GSTT also gives staff wishing to develop their skills excellent opportunities to work across numerous specialities.
As our local population increases, our services and skills are expanding and adapting to meet demand. We are continuously looking at best practice models to enhance and improve the services we offer.
The Trust provides services at Darent Valley Hospital and Queen Mary's Hospital, for a local population of over 500,000 people.
If you would like to be part of our innovative and forward thinking team putting patients at the centre of all we do, we invite you to #joinourfamily.
The NHS are striving towards "we work flexibly" as a workforce, we want to ensure that you can work in a way that is best for us, our patients, and importantly for you. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
Please note this vacancy may close earlier than stated to aid efficient processing of applications. To ensure your application will be considered please submit it at your earliest convenience. If you have not heard from us within 21 days of the closing date please assume that you have not been shortlisted on this occasion.
Please note, that due to the limited number of car parking spaces, car parking permits will be allocated subject to compliance with the Trusts eligibility criteria and availability of spaces. Permit holders are not guaranteed a car parking space.
Dartford and Gravesham NHS Trust is a smoke free organisation. To improve public health smoking or vaping is not permitted anywhere on the hospital site.