Radiology Systems Assistant

The Radiology Systems Assistant will, in accordance with the PACS/RIS Manager, provide technical support to Radiology system users throughout the Trust. The Radiology Systems Assistant will provide support to ensure the Radiology IT Systems are used effective to meet the core business needs of the Radiology department., To work as part of the Radiology PACS Team providing technical support and maintaining the quality of highly complex data held within the systems., Communication and relationships
+ Close liaison with Radiology staff to discuss current issues.
+ Close liaison with external companies to communicate new and existing faults to bring them to resolution.
+ Liaison with PACS/RIS Manager to ensure any calls requiring escalation are addressed promptly and effectively.
+ Ensure effective communications are maintained with the various levels of staff within the Trust and with external stakeholders, suppliers and other organisations irrespective of Radiology System familiarity. Provide training to users when carrying out support to ensure familiarity with Radiology systems.
+ Ensure excellent customer service skills are displayed when dealing with all stakeholders.
+ Collaborative teamwork with PACS/RIS suppliers and local & national support staff for troubleshooting and incident logging.
Analysis and judgement
+ Conduct thorough analysis and fault-finding of a wide range of Radiology System issues, including, but not limited to system/user errors, data errors, software problems. Ensure the appropriate involvement of other Radiology Staff and PACS/RIS Manager as necessary. Issues will require the evaluation of a number of possible solutions so the application of sound technical judgement will be essential.
+ Monitoring and analysis of error logs in order to identify issues with Radiology imaging and none imaging data.
+ Liaise and co-operate with any audits carried out by internal and external auditors and the implementation of any associated recommendations.
+ Complete all daily housekeeping activities required.
+ Run and distribute daily, weekly and monthly routine statistics as detailed in Radiology Procedures.
+ Manipulation of statistical templates to perform ad hoc statistical queries in RIS system.
Planning and organisation
+ Help to implement equipment and software roll-outs to ensure implementation projects are successful and delivered in a timely fashion.
+ Taking direction from the PACS/RIS Manager, help to deliver and encourage appropriate use of Radiology systems.
+ Working with the PACS/RIS Manager to ensure all new developments are implemented successfully.
+ Support the PACS/RIS Manager with maintaining departmental records in accordance with the Trust's policy on Records Management.
+ Assist in the maintenance of an accurate and up-to-date software and hardware asset register.
+ Plan day-to-day tasks, ensuring sufficient capacity if planned tasks are required to change due to variable workload or interruptions.
Physical skills
+ Ensuring Health and Safety at work requirements are met when there is a requirement to conduct manual lifting and handling of equipment etc.
+ Ensure the accurate collation of data into trust and third-party data system.
+ Be able to demonstrate advanced keyboard skills.
+ Liaising with CR vendors troubleshoot and repair Radiology CR hardware under engineer instruction.
Policy & service development / implementation
+ Assist the PACS/RIS Manager in development of plans, policies and work instructions to direct roll-outs of software, hardware and encourage best practice when using the Radiology systems.
+ Adhere to departmental policies for the management of erroneous patient metadata and pixel data.
+ Make suggestions to assist the PACS/RIS Manager in the development of staff training plans.
+ Take an active roll, providing input and proposals in the development of Radiology System projects.
+ Suggest improvements to daily used procedures to aid service delivery.
+ To provide active input for the development and implementation of IM&T policies and procedures within Radiology.
Responsibility for Financial & Physical Resources
+ Ensure that highly specialised Radiology systems and hardware are operated in a safe and proper manner in accordance with Radiology policies.
+ To be aware of the need for financial control and make efficient use of resources.
Staff / HR / Leadership / Training
+ Provide support to Trust users both independently and as part of the Radiology PACS team.
+ Provide appropriate support to users of the radiology IT system users to improve their knowledge and understanding and share own knowledge, skills and experience with others during training sessions for staff.
+ Take an active part in learning opportunities.
+ Where support is required outside of the normal departmental guidelines, ensure that it is brought to the attention of the PACS/RIS Manager for proper escalation.
+ Comply with all ICO policies and procedures e.g. HR, Health & Safety, Fire etc.
+ Provide practical training to users in the correct use of systems and hardware.
Use and development of information systems.
+ Ensure the correct use and accuracy of all information systems in Radiology.
+ Ensure maintenance and management of records and their retention in accordance with the Trust's records management policy and standards of good practice.
+ Use and assist in developing existing information systems in the carrying out of day to day duties.
Research & Development
+ Under the supervision of the PACS/RIS Manager participate in the testing lifecycle of new software and hardware solutions.
+ Make suggestions based on experience of using information systems.
Transitional arrangements are in place for EU,EEA and Swiss Citizens following the UK's withdrawal from the EU. Should you this apply to you, you are advised to familiarise yourself with these arrangements to ensure you continue to have right to work in the UK and how to evidence that right in the future. Please see the document attached to this vacancy. This requirement does not apply to Irish citizens, who can continue to freely enter, live and work in the UK.
The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.
Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received from which a shortlist can be confirmed therefore you are advised to apply at your earliest convenience. The Trust may contact you during the recruitment process for your feedback on your experience.
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [email protected]
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Changes have been made to the NHS Terms and Conditions of Service Handbook which mean that:
+ All employees have the right to request flexible working from day one of employment.
+ There is no limit on the number of requests they can make.
+ Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
+ Rated Outstanding by CQC Inspection August 2018
+ Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
+ National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme