Radiotherapy Receptionist & Planning Coordinator

The department delivers radiotherapy services for a broad spectrum of cancers which include a wide range of common cancers as well as specialist treatments including a paediatric and adolescent workload, brachytherapy and isotope work, total body irradiation and sarcoma radiotherapy. Many of the patients will be coming in daily for a five-to-six-week period, so they will be able to get to know them, and help them feel at ease within the department., + To provide administrative and reception services to the RT department ensuring that quality standards are maintained whilst ensuring that patients and their families receive the highest level of service. + To greet patients and their relatives and carers in a courteous and helpful manner. + To check-in patients on the ARIA and EPIC computer system as soon as they arrive thereby ensuring that RT staff know that the patient is in the waiting room. + To ensure the waiting areas are kept neat and tidy at all times. + To communicate tactfully with patients, ensuring that they are treated in a sympathetic and caring manner, including cases where there may be communication barriers or where the patient is distressed. + To provide non-clinical advice and information to patients and their relatives and carers. + To help patients feel at home in London by providing information on the local area, and supporting them with transport and other enquiries. + To resolve queries from patients and their families where possible and ensure that any complaints/problems are channelled to the appropriate staff if necessary. + To be aware of patients wellbeing whilst in the RT waiting room, contacting a relevant member of staff as appropriate. + To inform patients of approximate waiting times, an, + To direct patients to the sub-waiting area or departments as required, arranging porters to assist them if necessary. + To ensure that telephones are answered promptly and politely and that accurate messages are taken and passed on to the appropriate person speedily. + To ensure that patients are aware of their subsequent RT appointments, associated planning appointments and clinic appointments. + To ensure patient and staff confidentiality is maintained at all times, in line with the Data Protection Act. + Develop the interpersonal skills required to co-operate with team members and others in the multidisciplinary team to ensure appropriate care, information and support is given to all patients, their relatives and carers. + To use office and departmental equipment, including computer equipment, photocopier, etc. as required. + To ensure that any forms are kept stocked up, photocopying new supplies and ordering new stationery for the department as and when necessary. + To send and receive post or specimens through the pneumatic tube system, ensuring that the appropriate tube is used. + To receive and sign-for deliveries, alerting the recipient where necessary. + To complete and sign hospital attendance forms when required. + To ensure that stationery and patient related forms are replenished in the department. + To have a thorough knowledge and understanding of EPIC and ARIA computer systems. + To have a thorough knowledge and understanding of the layout of the department. + To assist in the training of permanent and temporary receptionists as and when required. + To assist in the training of student radiographers and preparing reports on their performance. + To arrange snack-boxes for patients when necessary. + To be prepared to be flexible in duties in order to maintain an efficient service., Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly. Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected. You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience. Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion. The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

The successful applicant will therefore need to have good communication and customer service skills. This position will also have a strong focus on delivering an excellent patient experience.

This post offers a unique opportunity to play a key role in the Radiotherapy service at UCLH at an exciting period of its development. The postholder will play a key role in providing a good service to patients. They will be responsible for checking patients in for their appointment, updating them on any delays and outcoming appointments. They will also be responsible for booking interpreters and transport when required. The department sees about 2000 new patients and administers over 3000 new courses of radiotherapy treatment per year. There are 26 NHS clinical oncologists covering all cancer specialties., University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: + University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) + National Hospital for Neurology and Neurosurgery + Royal National ENT and Eastman Dental Hospitals + University College Hospital Grafton Way Building + Royal London Hospital for Integrated Medicine + University College Hospital Macmillan Cancer Centre + The Hospital for Tropical Diseases + University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

+ To co-ordinate appointments for all patients with other members of the multidisciplinary team e.g. speech and language therapists or dieticians. Come and be a part of the best NHS trust in England to work for, according to our staff

• UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust
• In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.
UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England. At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity. UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working. We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few. Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more. We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity. We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.