Ranger

Here at Holme Pierrepont our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day'. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Ranger to join our team. In the role of the Ranger, you will manage a large portion of the facility through the hours of operation, to include evenings, weekends and bank holidays ensuring all activities are delivered to a high standard with safety and customer service as high priorities. The role will involve a high level of customer interaction with high profile sports governing bodies other commercial and corporate organisations as well as the deployment and supervision of the operational team, maintaining critical operational cover across the site at all times and managing cash handling processes. In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, performing inspections, cleaning and other physical tasks, greating, providing information and taking payment from customers and taking charge in the event of any emergency situations across site. You day to day duties will consist of the following:

• Arrive at campsite shop and collect veichle and keys.
• Perform full external site inspection and litter pick
• Unlock external gates
• Liase with area supervisors on operations for the day
• Check incoming bookings and information requests for the campsite
• Communicate with campsite guests on their arrival
• Perform corrective cleaning tasks on the campsite, area responsibility tasks and further inspection of higher used areas and activity area rectifying issues (e.g. full bins) then and there or isolating (where required)/reporting the issues
• Being prepared throughout the day to respond to emergency situations, customer complaints or staff conduct issues.
• Lock external gates
You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities and free access to our facilities., A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer
• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• 21 days annual leave + Public Holidays
• All Leisure benefits Employee Benefits (moreleisure.com)
  
  To be considered for this role, you will have previous managerial or supervisory experience in a services environment.
You will have good communication and customer care skills, have a maturity and calmness to work under pressure, as well as being organised and taking pride in what you do and have good IT skills. You will also need a full driving license to be considered for this role.

Serco have UK wide leisure contracts which include unique customers such as The National Water Sports Centre, Lilleshall National Sports Centre, Bisham Abbey and Basingstoke Aquadrome to name but a few! Our teams are hard-working, friendly and above all passionate about leisure and fitness! We provide leisure services on behalf of community leisure trusts, local authorities, universities, and sporting associations such as Sport England. Our facilities include national sports complexes, outdoor activity venues, community leisure centres, gyms, swimming pools, water sports, tennis courts, golf courses, and conference centres. Our ultimate goal is to help people of all abilities and ages to maintain and improve their fitness levels. We do this by providing affordable access to a wide range of market leading sports and leisure facilities to support healthier and happier individuals across all segments of society. We do this by providing safe, welcoming spaces for people to enjoy their leisure time We have a genuine desire to work in partnership with public bodies and work every day to find solutions in the ever changing leisure landscape. https://www.serco.com/uk/sector-expertise/citizen-services/leisure-services