Rapid Response Community Support Worker

Due to the development of this service we are looking for community support workers who will be willing to work flexibly across sites, but primarily based in Eastbourne. The role is to assist the mental health professionals to carry out their duties and the functions of the team. The mental health professionals role is to carry out person centred interventions and assessments and develop care plans that can address a mental health crisis, including a self-defined crisis. This could be on the telephone, virtually or 'at scene'. The role of the support worker will be to drive the mental health professional to the location required if they are required 'on scene'. To be able to provide basic first aid if required and assist the mental health professional by providing support to carers. Prior to, and following an intervention support the mental health professional with administrative tasks., The Rapid Response will operate every day of the week between midday and midnight, with staff working a long day shift. Rapid Response Teams will also work in partnership with Blue Light Line who provide a single point of access to Paramedics and Police giving information and clinical advice to ensure that patients achieve the best outcomes and reduce the need for conveyance to A&E and alternatives to the use of S136

• To be an active team member supporting the Rapid Response Practitioner to fulfil the requirements of their role.
• To be confident in communicating with Police and Paramedics and to accurately record messages and conversations.
• Support carers and loved ones at scene if required, enabling the Rapid Response practitioner to focus on their assessment/intervention.
• To assist the Rapid Response Practitioner with administrative tasks including data entry, care note requirements and clinical entries.
• To contribute to improving access to supportive services for persons in mental health crisis
We provide mental health and learning disability care for children, young people and adults across Sussex

Experience working in mental health services or a care setting and willing to enhance your skills - Knowledgeable of factors which can impact on safety and service user experience - Knowledgeable of factors which can impact on safety for emergency service colleagues. Shifts are long days and evenings over 7 days but we will consider flexible working. The shift requirements ensure this post has generous enhancements attached to it. It is essential you have: - Either experience in an Urgent Care setting, ideally a CRHT or psychiatric liaison, or experience of crisis assessment in any setting that provides a safety care plan.,
• To hold a full driving license and feel competent and be willing to drive across the Trust in a pool car.
• Experience of working with people with mental health needs or difficulties in a paid or voluntary capacity
• Experience working as part of a team, and the ability to develop and maintain positive relationships with external teams and colleagues
• Have excellent verbal and written communication skills, relating information to people on routine and operational matters
• Ability to deal with conflicting demands and prioritise workload with support
• Assist in maintaining own and others' health, safety and security
• Monitor and maintain physical and/or financial resources for a work area
• Ability to use basic computer skills to collect, collate and record information and data.
• Ability to deal with a range of clients presenting with mental health difficulties, their supporters and the clinical team on a daily basis
• Ability to work flexibly and adapt to each person as appropriate to their needs, communicating in a sensitive and reassuring manner.
• Demonstrate support for Trust values, working in a recovery orientated way, promoting social inclusion and challenging stigma
• Provide and receive confidential client information of a sensitive and often complex nature
• Assist in routine assessment tasks related to individual's wellbeing and recovery.
• The ability to relay information to mental health professional with any concerns or disclosures post an intervention at scene or on the telephone any concerns or disclosures as they may require further action.
• Liaise with other teams and services including external agencies to signpost those in mental health crisis to community services.
• Ability to be creative in finding solutions
• Ability to deal directly with distressing or emotional circumstances when they arise.
• Fit to undertake any duties related to the role. including interventions for the management of violence and aggression
• Ability to work in a variety of settings, such as a team base, people's homes and in a public place, which may include occasional unpleasant working conditions
• Punctual and flexible across hours of work when required
Desirable criteria
• Health care or relevant NVQ Level 3
• Basic First Aid knowledge
• Lived experience of mental health issues/difficulties
  
  Our organisation is expanding and we're looking for people with the right values, skills and/or potential to join us. We need people with energy, expertise, enthusiasm to help us provide the very best possible specialist NHS mental health and learning disability care. This involves helping us achieve our strategy to improve the quality of life for the communities we serve through People, Prevention and Partnerships.
So what can we offer you in return? We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving. You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities. As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level. If you like the sound of that, then come and join our team., Rapid Response is a new service, based on the success of Blue Light Triage team who successfully worked with both police and ambulance colleagues to meet the needs of those in mental health crisis which, with very few exceptions has been in their own homes, therefore avoiding a conveyance to A&E and the use of S136 within its operational hours., Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities. We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion. In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated. Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children's social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role. Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.