Rapid Response Officer

As a Rapid Response Officer (RRO) for supply restoration, you will ensure that you lead by example, operate safely, delivering the optimum performance against set targets including: Customer Interruptions, Customer Minutes Lost and Customer Satisfaction.
You will ensure all safety, quality, technical and commercial requirements are met whilst providing world class customer service.

A formal qualification in Electrical Engineering, 11kV SAP status would also be advantageous but is not a necessity.

- Demonstrable experience of operating on an LV Distribution network and should be familiar with Operational Practice.

- It is essential that you are be able to promote and engage on safety matters at all levels and contribute towards a high performing safety culture within the team.

- Customer service experience.

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.