Reader Invigilation Supervisor

We are looking for someone with a recognised security qualification, experience of supervising a team, and a passion to work in a security and invigilation role.
The National Archives is the archive for England, Wales and the United Kingdom. It holds documents ranging from the Domesday Book, Magna Carta and similar iconic records and artefacts to modern government records that have been selected for permanent preservation.
The Document Services Department (DSD) is responsible for the First Point of Customer Contact (FPOCC), document storage and production, and invigilation of The National Archives collection. The collection currently exceeds 11 million documents and expands each year.
As part of the Reader Invigilation Team, your first responsibility is as custodians of the collection, ensuring their preservation and security but you will also serve a vital role in helping all of our Readers make the most of their visit.
On any given day the job holder will undertake varied duties within the Reading Room environment, such as managing the entrance points for the Document Reading Room and the Map and Large Document Reading Room, monitoring CCTV, and undertaking security patrols of the designated areas., We understand that you might use artificial intelligence (AI) and other resources to assist with your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesn’t include ideas or work that isn’t your own. We encourage you to showcase your unique knowledge and skills using your own voice., If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
+ Contact The National Archives via careers@nationalarchives.gov.uk as soon as possible before the closing date to discuss your needs
+ Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

As a custodian of the collection, you will need to be a team player with outstanding interpersonal skills, the ability to stay calm under pressure and have experience of delivering excellent customer service. You will also be a highly motivated, adaptable, and well organised individual, with a diligent and methodical approach. Working collaboratively with the Front of House Team, you will be working in a busy environment and will also act as an ambassador for The National Archives when welcoming visitors and users of our services., + Experience of supervising a team
+ A recognised security qualification; SIA CCTV Operator
+ Previous experience in a customer facing role dealing directly with the public
+ Excellent face to face communication; including influencing, negotiating and people engagement skills
+ Able to remain calm when under pressure or in a difficult situation
+ Ability to work as part of team, as well as independently
+ Basic IT skills with a working knowledge of the range of MS office packages and knowledge of electronic security systems and CCTV
+ Excellent attention to detail.

The working pattern for a full-time position is Tuesday – Saturday and includes some late shifts (10:50-19:02) on a Tuesday/Thursday.
Join us here in beautiful Kew, just 10 minutes’ walk from the Overground and Underground stations, and you can expect an excellent range of benefits. They include a pension as well as discounts with local businesses (e.g. beauty salons and bars). We also offer wellbeing resources (e.g. on-site therapists) and have an on-site gym, restaurant, shop and staff bar.

Alongside your salary of £26,657, The National Archives contributes £7,722 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Generous benefits package, including pension, sports and social club facilities, onsite gym, discounted rates at our on-site cafe and opportunities for training and development.
Any move to The National Archives from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk