Recall Adviser

Sexual Health London is looking for an enthusiastic and committed Recall Adviser to join our team in Chelsea.
You will be responsible for supporting London residents with their sexual health needs via a digital platform and telephony line.
The role involves both home and on-site working and hours can be flexible but days are set at Monday - Friday.
If you are passionate about sexual health, work well both independently and in a team and have a talent for conversing with service users around all matters sexual health please do get in contact., · To recall, in conjunction with the Health Adviser team, patients with untreated infections or those in need of follow up, by text, telephone, letter/recorded letter according to the recall policy and to clearly document all actions taken.
· To initiate and complete Partner Notification on all patients spoken to re untreated infections and document clearly on the clinical system.
· Exchange relevant information about patients and contacts with other GUM services where necessary.
· To manage the e-services work-lists, ensuring that all patients needing treatment or follow up are dealt with according to the Health Adviser guidelines.
· Manage the online clinical system ensuring patients get their results within the appropriate timeframes.
· Deal with routine enquiries from both the general public and health professionals about sexually transmitted infections including HIV, referring onto the Health Adviser team where necessary and appropriate.
· To accurately use the online clinical system to document all positive results/patient based activity clearly and concisely.
· To make/check appointments as necessary for patients in conjunction with the Health Adviser team.
· To check SMS and email address daily and deal with any enquires.
· To assist the Health Adviser team in regular audit activity around key performance indicators including Partner Notification.
Please see attached job description and person specification to this advert for further details.

Sexual Health London (SHL.UK) is London's only sexual health e-service, launched in 2018, that provides free and easy access to sexual health testing and contraception via the internet and local venues.
The service is available to people aged 16 and over who are residents in most Boroughs of London.
The service provides emergency and routine contraception and testing for a range of sexually transmitted infections (chlamydia, gonorrhoea, HIV, syphilis, hepatitis B and hepatitis C) via self-sampling at home and to date, over two million Londoners have used SHL.
We are recruiting for a Band 4 Recall Adviser to join our team. As an online and digital service, our ideal candidate should be competent in using online services and be confident communicating with service users through a range of virtual methods, including a recorded telephony line.
The ideal candidate can provide a professional, safe and non-judgemental space for our service users. We provide fair and equal care for a diverse range of service users, therefore the candidate must value equality and inclusivity.

Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

+ Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
+ If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
+ In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
+ During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
+ Employment at the Trust is offered subject to successful completion of a six month probationary period.