Reception

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• Run reception and set up Clinics as per Standard Operating Procedures
• Check in patients on arrival and notify the Doctor when they arrive
• Print Doctor's Clinic schedules each day
• Book procedures and treatments as per Standard Operating Procedures
• Ensure Clinic rooms are equipped and ready each day in the absence of the HCA
• Work closely with the bookings team in relation to calls, appointments and general enquiries as per Standard Operating Procedures
• Deal with Doctors queries/needs
• Print prescriptions daily which need to be signed by Doctors on the same day and actioned accordingly
• Support Aesthetic and Nurse services fully with administrative duties as per protocol
• Ensure an accurate audit trail around all patient documentation and communication
• Financial understanding of self-funding and insured patients
• Ensure the correct documentation forms are given to patients on arrival to fill out
• Book follow-up or rescheduled appointments
• Understand the internal referral process and adhere to it
• Cancel any appointments as directed by the Management team
• End of day Clinic responsibilities regarding appointments as per Standard Operating Procedures
• Complete accurate Consultant Referral and Charge sheets, and understand the consequences of incompletion or inaccuracy
• Manage referrals prior to contacting patients to reduce potential occurrence of incidents/mistakes and to ensure good customer service
• Take deposits for new bookings, payments and process refunds
Department Locations Stratum Clinic, Oxford Our Values We place our patients at the heart of everything we do and demonstrate through our actions that we have a deep understanding of their concerns, embarrassment and fears. We strive to be the best in everything we do, from the clinical expertise of our consultants, therapists and nurses, to the operational systems and processes that we introduce to support them. We believe that our patients' trust is earned through the delivery of clinical service to the highest standard, adhering to clinical guidelines and good governance, and delivering evidence-based advice and treatments that our patients can rely on. About The Dermatology Partnership Founded in 2018, The Dermatology Partnership is a growing group of private clinics who are trusted experts in dermatology. We transform peoples' lives by providing outstanding dermatology care. Founded in 2018 careersite--jobs--form-overlay#showFormOverlay">Apply for this job jobs--overlay#closeOverlay"> Clinic Administration · Stratum Clinic, Oxford Reception Loading application form Career site
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