Reception Assistant

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A RECEPTION ASSISTANT AT HOLIDAY INN EXPRESS BARROW What you'll be doing... Reporting to the Rooms manager, you can expect your role to include:

• Varied 8 hour shifts, which include early shifts starting from 06:45, late shifts starting from 14:45 and rarely night shifts starting from 22:45.
• Mainly working on the front desk communicating with guests on a daily basis, assisting guests with checking in, checking out, inquires and requests.
• Some reservations and administrative work.
• Cross-trained to assist the F&B team on the bar and in the restaurant when needed.
• Ensure information is passed on and staff are kept well informed of the goings on in the hotel.
• Striving for operational excellence and meeting or surpassing set targets.
• Providing True Hospitality to all guests to ensure they have the best experience whilst staying at the hotel the hotel.
• Ensure IHG compliance (training provided) whilst working with the IHG Champions
• Cash handling and basic financial balancing.
• Work closely with the housekeeping department to ensure rooms are available when needed and guest expectations and requests are met.
• Work closely with the maintenance department to ensure rooms are available when needed and issues with rooms are dealt with in a timely manner.
  
  Has flexibility in working hours. You will be working varied shifts which also will include some weekends.
• Is reliable and punctual with a positive attitude
• Has hospitality or customer service experience
• Has basic computer skills with previous reception experience
• Has great initiative, strong attention to detail and who double checks everything
• Takes pride in their work and who pushes to ensure the job is done right
• Is not afraid to get stuck in and help where needed
• A desire to learn and improve as the business changes and evolves
  
  The Holiday Inn Express Barrow in Furness hotel is located in Barrow's town centre and is just a 3-minute drive to the BAE systems main plant. Barrow in Furness is the sea gate to the Lake District. Looking up from the beaches surrounding the peninsula, the Lakeland fells rise up behind the town. A 20-minute drive will take you into the heart of some of the country's most beautiful scenery with England's highest mountain, Scafell Pike, and Windermere both nearby.
The hotel makes the perfect base to explore the local areas and the many attractions including; The Dock Museum, Piel Island and South Lakes Safari Zoo. Destinations of Lake Windermere and Kendal are all just a short drive away and definitely worth a visit. Cartmel Racecourse is also located a short drive from the hotel. Looking for a job in hospitality?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year
• Bonus incentives for excellent performance