Reception and Information Officer

You will be responsible for providing a professional and customer focussed reception and enquiry service. You will support the admissions and enrolment process for Further Education programmes as well as dealing efficiently and professionally with enquiries from applicants, parents, employers and schools, using a range of communication methods, to contribute to an increased conversion rate from application to enrolment.

You will have experience of providing a flexible customer focused support service in a variety of ways, including face to face, by phone and electronic methods. You will also have experience of working in a busy administrative team environment, managing own workloads and various conflicting priorities. Excellent experience of following policies and procedures to process information and produce documents / materials to a high standard of presentation, accuracy and speed is also a key requirement.

Colchester Institute is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We strive to be an Equal Opportunities employer. All applicants who are offered employment will be subject to a Criminal Records check from the Disclosure and Barring Service. Colchester Institute will carry out an online search as part of our due diligence on shortlisted candidates.

Our Benefits include:

• Generous holiday (28 days per year (pro-rata), plus efficiency closure over Christmas and New Year and all Bank Holidays)
• Excellent opportunities for professional development
• Local Government Pension Scheme (22.6% employer contribution)
• Extensive Employee Benefits Scheme including discounts at high street and online retailers