Reception Lead

The Cavendish Laboratory (Department of Physics) has an exciting opportunity for a brand new Reception Lead to join our passionate and dedicated community. Working as part of the wider Department's Soft Facilities team, the roleholder will take the lead in providing a welcoming, friendly and efficient reception and concierge service to students, staff and visitors across the Cavendish estate. The Cavendish Laboratory is at an exciting point in its 150-year history, and undergoing a substantial period of transformation, as it prepares for its relocation to a beautiful, purpose-built physics facility, the Ray Dolby Centre, which will be the centre-piece of the new Cavendish III Laboratory. The Department is home to over 2000 staff, students and visitors across a large range of disciplines and categories, where exemplary delivery of world-leading, innovative research programmes and teaching takes place and where the provision of an outstanding soft facilities service will be vital to delivering the vision for the new estate. Working alongside a number of facilities operatives, the successful candidate will be an organised, friendly and professional individual with a clear commitment to service delivery. You will be expected to lead the reception team to deliver an efficient customer service across the estate, planning and supervising reception duties and championing change through continuous improvement of process. You will be required to operate and train others on a number of systems and processes and provide or signpost policy, advice and guidance to colleagues for all general enquiries, departmental events and meetings, building security and emergency response.

• Has previous experience from a similar role in administration within a reception environment
• Can display leadership qualities to provide motivation and a positive approach for Reception colleagues
• Is able to communicate effectively and interact positively with staff, students and visitors, with a confident approach and positive attitude
• Can bring a 'customer first' focus whilst simultaneously organising their workload and using initiative to priortise when necessary
• Has worked with Microsoft 365 and has previous experience of working with a range of workplace management systems.
This full-time post is available now. Additional information regarding the role may be found within the Further Particulars via the link below.


• Competitive rates of pay with automatic service related pay progression and annual cost of living increases;
• Generous annual leave provision
• Family & Work-life balance policies including hybrid working and generous carer leave (maternity, paternity, shared parental leave, adoption leave), amongst others
• An auto-enrolment pension scheme, with a generous employer contribution;
• Exclusive employee discounts via our CamBens scheme
• Personal Development: The Department actively encourages and supports personal development and our staff have access to a wide range of courses and training via our Personal and Professional Development (PPD) service.