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Reception Manager

The Maids Head Hotel Ltd

Reception Manager

£29500

The Maids Head Hotel Ltd, Norwich

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 29 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 946db84a194e4032aab3deb19cd348f4

Full Job Description

The Maids Head Hotel, a privately owned AA 4

  • Silver Hotel in the centre of Norwich, has a new and exciting opportunity for an enthusiastic and passionate Reception Manager to join the team.


    • As Reception Manager you will have a warm, friendly and professional manner, be impeccably presented and be a clear, thorough communicator with an eye for detail.

    The main responsibilities of the Reception Manager include:

    - Taking ownership for the service standards of the Reception team, to ensure total guest satisfaction and 4 star standards are delivered consistently.

    - Ensuring all legal and company standards are being met. - Training and developing staff to work to the highest of standards at all times.

    - Efficient creation of rotas to budget.

    - Attendance at weekly Operations meeting.

    As the successful Reception manager you will need:

    - A strong background in a 4
  • hotel reception or similar.


    • - The ability to remain calm under pressure. You will have the responsibility for supervision, direction and co-ordination of the hotel reception.

    - To work with the Sales and Reservations teams to maximise sales and delivery.

    - To be highly organised with a keen eye for detail.

    - To undertake Duty Manager shifts, with decision making responsibility for the whole hotel.

    You will ensure that your Reception team work to the highest of standards, with a passion for the delivery of good customer service.

    The role offers a salary of £28,000 - £29,500 depending on experience, excellent development and training, discounted food and room rates and much more.

    As an 24/7 operational hotel, shift patterns will be a mixture of early and late shifts, working 5 days out of 7, including some weekends.

    Unfortunately, due to the high volume of applicants we receive, only successful candidates will be contacted.

    Job Types: Full-time, Permanent

    Pay: £28,000.00-£29,500.00 per year,
  • Cycle to work scheme

  • Employee discount

  • Free parking


    • Schedule:
  • Monday to Friday

  • Weekend availability


    • Work Location: In person