Reception Manager

We have a fantastic opportunity for a Reception Manager at Heythrop Park Hotel.

You will be responsible for driving, financial success, guest service and maximising the Reception department potential. You will nurture an environment that allows your team to perform at their best through high performance and high fulfilment and creating joy for our guests.

What will I be doing?

• Directs, leads and coaches the team's activities within the Reception (day & night) to ensure all areas of responsibilities are covered


• Takes ownership of the Reception team, monitoring consistent delivery of a quality Warner experience in line with the Warner Brand Standards and continually looking and learning to develop your venue.


• Takes responsibility for the preparation for our guest arrivals and is present to support whilst continually reviewing areas of improvements.


• Confidently deals with guest concerns with the ability to resolve problems, showing empathy and understanding continually looking to improvise with opportunities our guests provide.


• Monitors guest insights, using feedback to drive a culture of improvement.


• Create an environment where every team member is encouraged to never stop looking and learning to perform at their best


• Continually provides feedback and coaching to all team, conducts regular Coffee Chats and reviews


• Has an exceptional level of operational knowledge specific to the area of expertise and shares this with team members, continually looking to develop innovative ways to delight our guests and team


• Monitors team engagement levels always, to identify opportunities to drive engagement and retention


• Manages compliance with all relevant legislation, company and Health & Safety policies within your area of responsibility
  
  Understanding of different communication styles, along with your own, with the ability to be able to communicate with versatility at all levels


• Has a high level of operational knowledge specific to your area of expertise and uses this skill and knowledge to coach team members to thrive


• Ability to effectively lead, motivate and engage your team, even in times of high demand


• Able to manage multiple priorities and adapts quickly to changing requirements


• Willingness to challenge if standards aren't meeting required levels


• Good financial knowledge with the ability to manage costs in line with Reception department budgets
  
  We are the warm-hearted home of some of the UK's most-loved brands.


We're one great passionate team.

We're Warner Hotels.

What began as a holiday village in 1932 is now a collection of 15 adult-only country estates, castles and coastal villages.

Our hotels offer fantastic food, contemporary dining spaces and leisure facilities along with evening entertainment and plenty of daytime actives including archery, bowling, and rifle shooting.

At Warner we believe happy teams equals happy guests. As a business, our aim is to collectively work together to ensure the right environment is created for our talented teams to reach their potential and keep our guests delighted.

Why chose Warner Hotels?

Our vision is to be the UK's most loved holiday business. We want to create the perfect place to unwind, delighting more guests at our hotels and provide some of the most exciting career opportunities for our passionate and dedicated teams.

Working with us will mean you'll get the opportunity to be a part of a collaborative environment with incredibly talented individuals who care to make a difference and consistently want to challenge the norm.

Whether you're looking to join us in one of our hotels or our Hemel Hempstead support centre, you'll be sure to be surrounding yourself around teams who are passionately sharing the same great story, the same goals and the same excitement for the future.

Our Mission & Commitment

We're proud of how far we've come, but excited about the future. We've found our niche. We're recognised for our friendly service, our can-do attitude and our innovation. And we're on the cusp of the next chapter. With our 16th hotel on the horizon due to open in 2024, we're on the search for new team members to join us on this incredible journey and share our passion to make one of the UK's most-loved hospitality brands the best it can possibly be.

If you wish to know vist www.warnercareers.co.uk.


• Potential live in available


• Free use of gym and leisure facilities


• Free or 60% discounted food onsite


• Access to numerous discounts and offers with many national brands and retailers.


• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)


• 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)