Reception Manager
Lygon Arms, Broadway, Worcestershire
Reception Manager
Salary not available. View on company website.
Lygon Arms, Broadway, Worcestershire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 2 Dec | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 40a59a6a61724031b4470b1ec9ddc96a
Full Job Description
- Staff Welfare & Development: Ensure the well-being of all reception staff by conducting appraisals, coffee chats, creating rotas, and providing training.
- Meeting Attendance: Participate in HOD, BEO, and Finance meetings, and stay informed about monthly revenue budgets and targets.
- Guest Satisfaction: Be passionate and confident in ensuring the well-being, satisfaction, and comfort of all guests, delivering a highly personalized service.
- Team Collaboration: Foster strong relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries.
- Service Excellence: Take pride in providing a personalized service that aligns with the luxury country hotel atmosphere.
- Technical Proficiency: Have a thorough understanding of all Front Office equipment, including Opera, Outlook, Word, and Email.
- Reservation Management: Be familiar with all reservation tasks to cover this role if needed, showcasing teamwork and flexibility.
- Restaurant Reservations: Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions.
- Feedback & Maintenance: Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity.
- Policy Adherence: Understand and adhere to current hotel and spa policies and procedures.
- Financial Responsibility: Take ownership of monies in your care, ensuring security and proper handling as per cashiering shifts and the Main Safe.
Previous experience as a Reception Manager in a hotel is essential. - You are passionate about achieving hotel standards and genuinely care about guest experiences, striving to exceed expectations.
- You are a great leader, dedicated to developing your team.
- You can remain calm and composed during difficult situations in a busy environment.
- You have a good working knowledge of Microsoft applications and the Reservation System Opera.
- You thrive in a busy enviroment
£34,320 annual salary - Service charge paid monthly -circa 3k per annum (non-contractual)
- Free team meals included on duty
- Awards of Excellence recognition
- Length of service gifts
- Cashback healthcare cover after probation
- Continued career development with recognised training providers
- Team Rate at our Iconic Hotels
- Generous friends and family rate at Iconic Luxury Hotels
- 25% discount on all Food and Beverage
- Discount on Spa treatment and products
- Refer a friend incentive
- Cycle to work scheme
- Employee assistance programme
- Team social events, seasonal gifts and much more…