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Reception Manager at Morton Hotel - London

Imperial London Hotels, City of Westminster

Reception Manager at Morton Hotel - London

Salary not available. View on company website.

Imperial London Hotels, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted today, 25 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 6f61592aa52146b7bb8c95caf5b4cce7

Full Job Description

  • Conduct regular team meetings with Line reports and Staff Members to discuss agreed areas of operational focus including security, service quality, KPIs, targets, guest feedback and manage matters arising from meetings, including action plans.
  • Formal and informal liaison with Departmental Management, Supervisors and Staff Members on operational matters, ensuring line reports retain full accountability for addressing areas of improvement.
  • Train and develop FOH staff members to deliver exceptional service standards to all guests.
  • Develop VIP arrival program, including but not limited to, prior research on VIP's, personal welcome amenities, meet and greets and follow up in stay for all VIP arrivals for Bedford and Morton Hotels.

    2 years' experience as a Reception Manager in a hotel or in a similar operation
  • A Passion for hospitality, you are all about creating memorable experiences for our guest and staff.
  • Commercially focused with an understanding of how to maximise profits through revenue management. Experience in budgets, P&L and forecasting would be advantageous.
  • Proven experience in leading and managing staff and encouraging high performance.
  • Proficient in Opera PMS System.

    Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2026.
    • We are now recruiting a Reception Manager at our Morton hotel. We don't want you to work for us, we want you to work with us and be part of our Imperial London Hotels Community. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check-in to check-out. Working with the Cluster Front Office Manager in delivering quality of service and delivery of all services and facilities. You will be a role model for the FO team, leading by example to create a memorable guest experience for each guest and address any shortfalls in service quality and operating standards.

  • 28 Days Holiday pro-rata increasing with length of service up to 33 days
  • Free meals on duty
  • Uniform & dry-cleaning
  • Workplace pension scheme
  • 300 Refer a Friend Scheme
  • Employee recognition
  • Employee awards
  • Social events
  • Interest-free Season Ticket Loan / Travelcard Loan
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
  • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
  • Shopping discounts across several high-street brands and online retailers (via Each Person)
  • Nursery Scheme via Each Person (subject to eligibility)
  • Early Pay - Instantly access a portion of the pay you've already earned
  • Mental health first aiders support & well-being
  • Employee Assistance Programme- Supported by Hospitality Action
    • Career & Development Benefits:
  • Training and development through our Imperial London Hotels Academy
  • Access to fully funded apprenticeships (subject to eligibility)
  • 1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
  • Access to Supported Study Scheme (subject to eligibility)
  • Annual Free English Course accredited by UCL Centre for Languages & International Education
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service
    • Extended Benefits:
  • Technology Scheme (subject to eligibility)
  • Cycle to Work Scheme (subject to eligibility)
  • Electrical Car Scheme for senior management positions only (subject to eligibility)

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