Reception Officer

Spencer Private Hospitals are looking to recruit a friendly, welcoming, and enthusiastic Reception Officer to join a motivated administration team that delivers outstanding customer service to a variety of self-pay, private medical insured, and NHS patients., To provide a professional, welcoming and polite reception service for all visitors and staff. To filter and direct calls accordingly in a calm and timely manner, whilst assisting with other daily reception tasks in line with the requirements of the role. Key Relationships Line manager is Reception Team Leader Work in close liaison with Outpatients, Ward and Bookings Team No line management responsibilities Liaison with Ophthalmology Engagement Team Liaison with Medical Secretaries Financial

• Effectively bill patients for treatments within out-patient department and update patients account accordingly
• Complete outcomes for all patients correctly ensuring all patients are added to the correct waiting list or marked as discharged
• Adjust where necessary billing episodes to reflect correct charging
• Provide quotes for procedures to self-pay customers within 48 hours of request
Quality
• Meet and great clients in a warm, friendly and professional manner
• Answer, screen and direct telephone calls, take and communicate accurate messages in a polite and professional manner
Responsible for maintaining the check in list and reception area throughout the day Effectively manage all administration tasks considered necessary for the smooth running of the department i.e. sending appointment letters, sending emails, requesting results etc. Investigate and resolve queries and discrepancies, reporting findings to relevant parties as per SPH policies and procedures

You will need to be flexible, have a good telephone manner, excellent face to face interpersonal skills, an ability to prioritise workloads and demonstrate team work to be successful in this role. The role is based between our Ashford and Canterbury sites, but will be expected to travel to Margate on a small number of occasions, as needed and directed.

Spencer Private Hospital (SPH) has a dedicated ward team which it augments with agency staff and colleagues from within the NHS. Their experience allows us to provide this excellence of care which is expected by our patients. SPH offers appropriate education and training for the staff who work within the organisation and aspires to be the private provider of choice within Kent Benefits of working for the organisation are significant and are not only limited to a generous salary offer.

The role is full time, 37.5 hours/week. There will be the requirement to work weekends as clinics dictate on a rota with the team. Enhancements of 30% for Saturday working and 60% for Sunday working is applied for any weekend working.