Reception & Student Information Assistant

North Kent College (including Hadlow College) is proudly rated as an Ofsted 'Good' provider, with 'Outstanding' learner behaviours and attitudes (April 2024). With four campuses across Kent and 4,000 students, we strive to equip the young people who study here with an inclusive and innovative education experience to enhance their future career prospects, which, as noted by Ofsted, is supported through our high-quality, industry standard facilities. Each and every staff member plays a key part in delivering the success of our learners' experience, and we want those who join our curriculum and support teams to share our passion in achieving this.

An exciting opportunity has arisen at Dartford campus for a Reception and Student Information Assistant to join the Student Support team on a part time basis. This role is 22.5 hours per week working Monday - Thursday 12:45 - 17:15, Friday 12:15-16:45.

This role is our first point of contact for students, staff, and the general public, acting as the front-line receptionist at our busy campus. This role will handle all incoming calls through an internal switchboard, ensuring that a high level of professionalism and customer service is maintained at all times whether in person, or on the phone.

The effective running of the reception function is central to ensuring that our customers both internal and external, are provided with the correct information and/or directed in the appropriate direction.

The successful candidate will have an experience working in a similar, busy reception environment, with experience of working with stakeholders at all levels. They will have excellent written and oral communication skills with an excellent telephone manner and competent in using the Microsoft Office package.

In return, you can look forward to an excellent benefits package including 33 days' holiday plus bank holidays (full-time equivalent), enrolment onto the People's Partnership pension scheme (as part of the staff of North Kent College Business Services Ltd, a wholly owned subsidiary of North Kent College), free parking and onsite restaurants.