Reception Supervisor

Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.

• Coordinate and supervise receptionists on duty, support and assist when and where necessary.



• Ensure hotel reception is always manned, guests are acknowledged and are made to feel welcome.



• Manage check-in and check-out procedures efficiently.



• Provide guests with information about hotel facilities, services, and local area.



• Handle guest inquiries and resolve any issues promptly and professionally.



• Work closely with other departments to ensure seamless guest experiences.



• Answering calls, allocating rooms, and preparing guests' bills.
  
  Strong organizational skills and attention to detail.


• Very good at multi-tasking and remaining calm under pressure.


• Excellent communication skills with a high standard of written and spoken English.


• A smart and professional appearance.


• You value being part of a team and supporting your colleagues.


• Most of all, you will have an approachable, positive, and proactive manner.


• Hotel experience in a similar role is a real advantage.


• Opera PMS experience is a plus.
  
  Holiday Inn Express and Crowne Plaza Terminal 4 is a dual brand hotel connected to terminal 4 via a covered walkway. It is directly connected to the underground, mainline and Elizabeth line. One side is the Holiday Inn London Heathrow Express featuring 457 bedrooms, an express bar and café, offering all-day dining with simple, honest food, and a lively bar. The other side is the upscale Crowne Plaza London- Heathrow Hotel with 304 elegant bedrooms, 13 suites and 4 high-tech meeting rooms. The hotel boasts a variety of exciting food and beverage outlets, including a Club Lounge and offers a 24-hour fitness studio. It has ample parking for both guests and employees.