Reception Supervisor

We are currently looking to recruit a Reception Supervisor at our Tower Hamlet Practices. We are seeking a skilled and motivated Reception Supervisor to lead reception services at our Tower Hamlets Hurley Group Practices located in Docklands, E14.

This is for a permanent contract, to work Monday to Saturday. Work times will vary from 7.30 am to 18.45 daily with a late-night closure once weekly at 20.00 and Saturdays from 8.30 am 1pm.E14, on a permanent contract.

Working Days: Monday- Saturday

Working Times: To be agreed, + Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
+ Reporting issues to the practice manager as necessary.
+ Promote a harmonious and professional atmosphere in this public facing role.
+ Oversee all administration tasks in reception
+ Delegation and monitoring of daily clerical work
+ Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required (clinical and non-clinical)
+ Induction of new locum/ agency/ temp staff at the point of their arrival
+ Deal with more complex enquiries from patients including informal complaints relating to
+ reception functions
+ Manage day to day issues that may arise within the team or with individuals
+ Regularly evaluate quality of individual and team performance

Criteria-: Experience as a Reception Supervisor in a GP health care setting is essential.

The candidate will need to have the following:

Strong leadership and team building capabilities,

Excellent written and verbal communication skills

A passion for providing outstanding customer service experience for our patients.

Proficiency in office software and rota scheduling systems.

Ability to handle multiple tasks and thrive in a fast-paced environment.

The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities.

Reception Supervisor wanted for the Hurley Tower Hamlets Practices E14. The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centered care since 1969; working within some of the UKs most deprived communities