Reception Supervisor

Reception Supervisor s in our team lead by example and suppor t and enable our receptionist to provide our guest s with excellent service throughout their stay.

Coordinate and supervise receptionists on duty, support and assist when and where necessary.

Ensure hotel Lobby is always manned , guests are acknowledged and are made to feel welcome.

Manage check-in and check-out procedures efficiently .

Provide guests with information about hotel facilities, services, and local area.

Handle guest inquiries and resolve any issues promptly and professionally.

Work closely with other departments to ensure seamless guest experiences.

Answering calls, allocating rooms, and preparing guests' bills.

Strong organizational skills and attention to detail.

Very good at multi-tasking and remaining calm under pressure.

Excellent communication skills with a high standard of written and spoken English.

A smart and professional appearance.

You value being part of a team and supporting your colleagues.

Most of all, you will have an approachable, positive, and proactive manner.

5-star hotel experience in a similar role is a real advantage.

Opera PMS experience is a plus.

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance.

Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience.

The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities., We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.