Reception Supervisor

Tiptree Medical Centre are looking to recruit a proactive and experienced reception supervisor to join their team, the role is full time - hours will be 37.5 per week. We are a friendly, busy and innovative practice in north-east Essex. The team comprise of two friendly, supportive partners and 7 salaried GPs. We have an excellent nursing team comprising 4 advanced nurse Practitioners (ANPs), 4 practice nurses, 2 HCAs, 2 clinical pharmacists and 1 pharmacy technician. We are an award-winning, semi-rural practice of approximately 12,000 patients in Tiptree, North-East Essex, the jam-making capital of the universe. We are in an ideal location close to England's oldest town, Colchester, with nearby rail links direct to London and easy access to the east coast. We pride ourselves on being relaxed, with family-friendly and flexible working patterns. The role will provide a focal point of communication between patients, doctors and other medical staff, and ensure the Reception team provides an efficient service and that a professional manner is maintained at all times by all reception employees.,

• Support the reception staff acting as a role model to reception staff, supporting, motivating and promoting good staff relations
• Support the receptionists with any queries or complaints they may have.
• Support and help any unhappy patients
• Deal with patients complaints and try to resolve them in a timely and professional manor.
• Ensure any complaints that cannot be resolved are escalated to the Practice Manager.
• Ensure all staff are informed of and adhere to practice policies which are held on the intranet.
• Monitor staff annual leave.
• Assist with and minimise potential problems that may lead to complaints. Supporting staff in difficult patient situations
• Deal with any low level complaints relating to reception or associated issues.
• Accurately document all incidents and outcomes, ensuring that the Practice is kept informed.
• Deal with general telephone enquiries from patients and general public
• Act as primary point of contact in reception for clinicians.
This list is not exhaustive and is subject to change pending request of the practice manager and partners.

The Colte Partnership is very much At The Heart of Primary Care, being the largest GP Partnership in North East Essex; comprised of 9 local GP practices across Colchester and Tendring. We care for approx. 98,000 patients. Our Head Office is in Feering. We pride ourselves on working to be at the forefront of Primary Care in our region, and have many exciting ventures on the horizon. Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics, social prescribing and innovative support such as regular dementia cafes,armed forces support and even child first aid classes for parents. We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.