Reception Supervisor

As Reception Supervisor, you will lead our reception team in managing reception efficiently, driving and coordinating all daily operational reception standards to ensure consistent customer service excellence.

We are looking for an individual with excellent customer service skills and leadership skills. You must have strong communication skills with the ability to effectively communicate with team members and guests. Together with your significant experience in a customer facing role within a front of house hospitality operation, your good judgment skills will enable you to make sound decisions and proactively solve problems.

Based at Loughborough University Campus, our brand portfolio includes:

• Burleigh Court Hotel and Conference Centre (including Burleigh Springs Spa and Leisure Centre)
• Holywell Park Day Conference Centre
• The Link Hotel
• The Elite Athlete Centre and Hotel
• Loughborough University Nursery
Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries. With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do. We take workplace engagement seriously and are proud to have been awarded the Best Companies very good to work for accreditation. Simply put, we're trying to make Imago Venues a place where people love to be. We care about our people and we're kind to each other. We're ambitious, ethical, sustainable and, most importantly, we're accountable.

Position: Full time (guaranteed minimum 30 hours per week) working 5 over 7 days Rate of Pay: £12.99 per hour Benefits: 25 days annual leave plus bank holidays, paid leave day for your birthday, free access to on-site gym facilities at Burleigh Springs, free meal, free car parking & enrolment into company pension scheme. We currently have a great opportunity for a confident and enthusiastic individual to join our team at the Link Hotel.