Reception Supervisor

We are actively seeking a Reception Supervisor who will leave a lasting first impression on our guests upon arrival, ensure they have a memorable stay whilst with us and a heartfelt goodbye upon departure. As this is a supervisory role, you will oversee and supervise the front office and switchboard team to ensure they are excelling in their role and meeting all guest expectations. Share,

• Ensuring team members work together and communicate to provide a continuously high standard of service to our guests.
• Welcoming and checking guests into the hotel.
• A pro-active approach to guest requests and requirements by ensuring all guest specifics are profiled and actioned where possible.
• Continually supporting the Reception team to help them function to a high level of efficiency and by promoting good team morale.
• Ensure systems and SOPs are up to date and are regularly reviewed.
• To communicate effectively to all staff working in the department, including comprehensive handovers between shifts.
• Monitor team member performance to improve profit and encourage those under performing.
• Work with the Reception Manager on new incentivising ideas.
• Ensuring guests accounts are accurate and that they are presented with a clear and correct invoice at the end of their visit.
• Maximising sales within each area.
• Control and monitor room allocations to ensure bedroom stock is not over used resulting in extra refurbishments and damage to bedroom furnishings.
• To ensure that telephones are answered within a timely manner and that interactions are suitable as laid out in standard operating procedures.
• On occasions to support the night team.