Reception Team Leader | Liverpool Women's NHS Foundation Trust

An exciting opportunity has arisen in Patient Access based at Liverpool Women's Hospital for a full time (37.5 hours per week) Band 3 Reception Team Leader.

The successful candidate will be responsible for the management of sickness , annual leave, rota planning , personal development reviews, ensuring all departments are covered within each area and local KPI's are met.

One of the main duties is to ensure that all patients have been booked in/out correctly and will give staff the appropriate training to complete their daily tasks.

The successful candidate will already be part of the reception team and will be looking to develop themselves into their first supervisory position. The reception team leader will support the Office Manager in producing weekly staff rotas to ensure all areas of reception out-patients have administrative cover allocated as required.

The reception team leader will be required to work across site between Liverpool Women's Hospital and Aintree Hospital., To manage the team, ensuring that all appropriate services are involved. This includes highlighting problems or delays and escalating them to the Reception Manager.

To be part of the Reception desk rota with the additional responsibility of supporting the team with training and problem solving.

Updating systems (eg meditech & in-touch) to meet the needs of service demands ie. ensuring the booking out is completed within required turnaround.

Ensure effective allocation of reception staff within the team to maximise effectiveness.

Ensure performance of the team is monitored and make changes when necessary to ensure effective utilisation of resources.

To implement Trust policies and local directorate procedures for own area.

To exercise independent judgement when dealing with enquiries from patients, staff, relatives and Healthcare Professionals and resolving where possible.

Responsible for reception staff recruitment and retention, including shortlisting, interviewing, local induction, mandatory training, absence management, appraisal, disciplinary and capability procedures.

To ensure that the reception service is adequately staffed at all times, organising staff rota and working hours.

To ensure good communication and effective relationships are maintained both within the reception team and with health professionals, internal and external, to provide an effective service.

To receive regular communications and deliver to the reception team.

Validation of Booking Out Spreadsheet

To line manage members of the reception team, including compliance with standard operating procedures

Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us thespecialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:

Video:https://vimeo.com/556197652

Online brochure:https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf