Reception Team Manager

Job responsibilities Ensure adequate staffing levels: Liaise with Deputy Practice Manager to cover Holiday/Sick rotas in line with agreed policy. Produce weekly Admin Staff Rotas. Attend fortnightly HoDs Meetings. Chair monthly Team Meetings. Give feedback to Deputy Practice Manager for appraisals. Have weekly 1:1 with Deputy Practice Manager. Provide side-by-side coaching within the Team to help support and improve performance. Continually assess and evaluate systems recommending changes and improvements to the Practice Manager as appropriate. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Assist with problems which may lead to complaints. Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency. Oversee and delegate daily tasks. Have a full understanding of appointment system. Monitor Workflow and delegate duties as necessary. Real Time monitory of call queue and
demand. The above list of duties is not exhaustive and may be subject to change as deemed necessary.