Receptionist

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.

Some of the duties you'll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

• Experience in a similar or front facing customer service role with an outgoing and bubbly personality


• Strong communication skills through a variety of means


• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise


• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time


• High attention to detail and accuracy - great at managing one's own time
  
  At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide., Holiday Inn Newcastle-Jesmond is a 116 bed modern hotel. You can also enjoy a delicious meal at either the Fratello's Italian Restaurant or the Zio Bar Grill, or some refreshing drinks at the Terrace Bar. All three locations give you a taste of affluent Jesmond.
  
  Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!


• 50% off Food Beverage at all our Hotels FB Venues


• Spa Discounts at our venues with a Spa


• Retail, Cinema Leisure Discounts


• Development Opportunities via our 'Grow with us' initiative, including Apprenticeship opportunities, our Development Programmes, and more!


• Monthly 'Star of the Month' Awards


• Long-service Awards, that start after 1 year of service


• 'Recommend a Friend' Incentive - Be rewarded for referring someone you know!


• Access to a confidential 'Employee Assistance Programme (EAP)' available 24/7, 365 days per year.


• Pension Scheme


• Other incentive programmes that run throughout the year, IHG Staff Rate Scheme

IHG Friends Family Rate
IHG Brand Training
Discounted Meals whilst on shift
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Uniform
Cycle 2 work scheme
• 
  (
• Applies to positions above minimum wage)