Receptionist

Reception Duties To greet patients at the reception desk and deal with their enquiries in a professional manner. To handle telephone enquiries in a professional manner To instruct patients on the correct use of the Automatic Check in Machine To make, alter and update appointments for patients on the computer systems according to set protocols To assist with patients enquiries on the telephone in a professional manner To accurately extract and re-file patient records as and when required To provide advice and information to all users and visitors of Violet Hill House and associated health teams To provide holiday and sickness cover for reception team. Keep reception area and desk efficient and tidy To pass on relevant information to team members to ensure continuity of care and staff efficiency Maintain security and confidentiality of persons, equipment and information Clerical Duties Inputting patient information on AskmyGP and actioning enquiries received from patients Opening &
distributing the daily delivery of post and posting it as required Accurate and timely use of the franking machine Registering patients and accurately entering data onto the computer Ensuring that the patient data base is accurately maintained by entering changes in address, name and other information on System One ,Patient manager and associated data systems according to protocols Accurately entering and updating clinical data on the computer records according to protocols Accurately compiling cervical smear forms, HCA blood forms and associated data Accurately entering Temporary Resident details onto the computer Keep up to date with all protocols and amendments Dealing with the incoming and outgoing delivery of post to Suffolk Health Authority and Violet Hill House Accurately updating computer and paper data according to protocols Undertake additional administrative duties as required Maintain accuracy of all information given and data entered Maintain accurate knowledge of, and keep
updated all written reception protocols