Receptionist

Flexibility and adaptability is essential as you will be responsible for a busy front desk due to three clinics running simultaneously, excellent interpersonal skills, Computer literate: Word, Excel, Email, knowledge of Electronic Medical Record systems, suitable client facing administrative experience.

• To open administrative functions (reception, cash box etc).


• Answering Telephone - receive and communicate messages for clinical staff and patients.


• Booking appointments made by telephone or in person.


• Ensuring effective diary management is achieved through appropriate booking.


• To create and maintain confidential medical records.


• To deal with all visitors and patients in a courteous, friendly, and helpful manner.


• Enter and manage electronically based medical reports, letters, and documents.


• To learn to use the Private Practice Software (PPS) through help, guidance, and coaching.


• To take payment from clients based on the standard charge schedule on PPS.


• To handle cash and credit card transactions in a professional and honest way.


• To cash up and do the banking daily. To perform a daily cash reconciliation of takings against computer records


• To write, print and post letters daily to those patients requiring contact.


• To recall patients who have not attended for 6 or 12 months


• To undertake 'Critical non-essential' duties as required.


• To undertake ad-hoc cleaning duties to maintain the clinical / office environment


• To type up and send doctor letters as necessary.


• To facilitate the day to day running of the practice.


• You will ensure that the company's USP is always delivered upon.


• Flexibility to cover holiday for receptionists (to include changes to hours to cover clinics)


• Any other duties as required.
  
  GCSE or equivalent (preferred)


Experience:

• Customer service: 4 years (preferred)


• Administrative experience: 5 years (preferred)


Language:

• English (preferred)


Licence/Certification:

• Driving Licence (preferred)