Receptionist

To be familiar with the days business, including arrivals, departures, and special requests.

- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.

- To have a good understanding of the guests' requirements when they are checking in or out.

- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.

- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.

- Maximise sales through up-selling, using incentives and promotions

- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently

- Ensure prompt resolution of customer complaints

- Professionally and competently operates the telephone system in line with both operating and Company Standards.

Prior experience of customer service and front of house hotel reception and / or reservation duties.

- Our hotel is a 24 hour operation. Candidates are not required to work night shifts but are expected to be flexible over day time hours, evenings and weekends.

- Friendly and outgoing with the ability to strike up a conversation with those whom enter the hotel and maintaining positive and collaborative interdepartmental relationships.

- Professional and courteous to our guests and our team.

- Exceptional telephone manner.

- Ability to promote hotel restaurants, spa and packages.

- Awareness of 5 Star Hotel Standards and guest expectations.

- Experience of Opera Hotel Systems is desirable

- A positive, can do attitude., To have worked in a hotel or with people in a Receptionist / Reservation related role for at least 1 year however full training will be provided.

- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.

- To be able to make decisions in a fast paced environment and to enjoy it

- To be able to communicate well to each other and guests

- Be able to use a phone and computer system.

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.