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Receptionist

Blackburn Road Medical Practice

Receptionist

£32240

Blackburn Road Medical Practice, Scaitcliffe, Hyndburn

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 4 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 0ea2583639b840b9832fed751211a084

Full Job Description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main duties of the job

GENERAL ADMINISTRATION

  • To have a thorough knowledge of all practice procedures


  • Computer data entry, processing and recording information in accordance with practice procedures


  • Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.


    • RECEPTION

  • Receiving patients, consulting with members of practice team


  • Taking messages and passing on information


  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional


  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers


  • Sending text reminders and monitoring appointment cancellations via Accurx


  • Contacting patients and re-scheduling appointments, when necessary, as directed by Management.


    • APPOINTMENT SYSTEM MANAGEMENT

  • Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record


  • Monitor effectiveness of the system and report any problems or variations required.


    • CONSULTATION ROOM PREPARATIONS

  • Clearing and re-stocking of consulting rooms as required


  • Consulting rooms prepared in readiness for each consulting session


  • Rooms are checked at the end of each consulting session and left tidy and securing the building at the end of the day

    This is a service that is being run by our Primary Care Network in Hyndburn Central. Our PCN has come together to establish and run the Enhanced Access Service on behalf of our patients. We work to ensure we provide a high standard of care to all of our patients.