Receptionist

We are looking for part time receptionist (Monday to Friday) Applicants must have previous Reception/customer service experience of around five years and have excellent communication, organisation and IT skills. Knowledge of EMIS would be an advantage. It is vital for this individual to have a flexible and adaptable approach to their work and can work well on their own or as a team.

A Receptionist should be sympathetic yet firm with a sense of loyalty to the Practice, Manage their time and workload effectively. Always maintain strict confidentiality and work together with all the staff employed by the organisation to ensure the smooth running of the Practice., To participate fully in the running of the reception area in order to provide an efficient service for the Patients and Clinical Staff.

Attend to Patients at the Reception Desk, Learn, understand and maintain the computerised appointment system. Assist the Patients with any problems of a general nature as and when they arise. Answer the telephone, take messages and convey their content to the appropriate Doctor or Nurse or other members of staff via a computerised systems and relay replies back to the Patients as applicable.

Acquire a good knowledge of the Practice procedure for registering new patients and the rules regarding the movement of existing patients. Ensure that all relevant forms are completed correctly and the relevant proofs of address are provided before submission. Handle urgent requests for appointments/visits, screen messaging or contacting the Doctor on call as necessary and deal with all emergencies in a prompt and efficient manner. Assisting the clinical staff as necessary when dealing with all emergencies in surgery.

To be involved in the opening and distribution of incoming post, recording all outgoing post and balancing the post, attain working knowledge of the franking machine and to be responsible for the operation of the Reception Income and Reception Petty Cash systems ensuring that all book work and monies agree.

Carry out any other reasonable duties requested by the management team or Doctors.

Lyndhurst Medical Centre is an expanding 4 Partner PMS teaching practice with a patient population of 12,000. We are looking to employ a Part time receptionist on a contract for 23 hours a week. You will be working within a well-established, friendly and innovative team in a highly regarded GP practice at the heart of the local community in Barnehurst (London Borough of Bexley). We are looking for a candidate who is able to work in a busy environment and is dedicated & flexible and can demonstrate the ability to give a caring and professional service to our patients.