Receptionist

Receptionist
As a member of the Cinnamon Collection team, we want you to devote your time and attention to delivering extraordinary guest experiences. We have built up a reputation of serving the highest quality Indian cuisine all cooked to order and served with friendly hospitality.

Job Profile:

• Meets, greets and warmly welcomes every person that enters the building


• Answers every phone call to the switchboard within 3 rings


• Aids the Reception/Assistant Manager and Head Receptionist in the smooth running of the meal sessions


Main Duties:


• To maximise booking potential by constant update and maintenance of the reservations system.


• To plan meal sessions by drafting efficient table plans and to run 'the book' during those sessions.


• To maximise cover potential by allowing for late bookings, walk-ins and last-minute cover adjustment as well as using every table to its optimum capacity.


• To update the reservations system by the end of every service.


• To make and answer all telephone calls with a professional, friendly, and clear voice. To always be polite, respectful, focused on finding solutions for the guests and colleagues. To never sound angry, tired, or frustrated on the telephone or be rude.


• To greet and seat all guests with the utmost friendliness and professionalism.


• To be fully familiar with regular and VIP guests.


• To work according to the agreed operating procedures laid out in the Reception Manual.


• To assist with clearing and resetting of tables whenever needed.


• To liaise fully with the kitchen, floor, and bar prior to and during service sessions to ensure that they are all fully briefed / updated on all relevant detail.


• To communicate with the relevant staff members when relocating between departments.


• To print, maintain and update menus/ wine lists/covers and ensure that there are enough for every service.


• To maintain the highest possible standards of personal hygiene and appearance in compliance with company rules regarding personal appearance.


• To ensure the highest levels of cleanliness, hygiene and safety at work at all times in accordance with the Health and Safety at Work Act 1977.


• To report any customer complaints or comments immediately to the Reception Manager or Duty Manager


• To keep the cloakroom clean and tidy at all times.


• To work as a team player at all times and be prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.
  
  There you are.. we've been looking for you!


Here at Cinnamon Kitchen we are always on the lookout for amazing, talented and like-minded people to join our team and we would love that to be you. So, if you are passionate about ensuring our guests have a fantastic experience from the moment they arrive until they say goodnight, we would love to speak to you.

We put people at the core of our business and want team members who understand the guest's needs, have a positive and engaging approach to service and want to work in a dynamic, busy, modern restaurant environment.

Our managers lead our teams and drive the business forward. Our chefs are at the core of the business. We deliver relaxed but outstanding service. And out on the floor, in our restaurant, are our hosts and wait staff, who are experts in their field and deliver service with a sense of fun and a genuine smile!

The Cinnamon Collection is a group of contemporary Indian restaurants and bars in London and Oxford city. The Cinnamon Club first opened its doors in 2001 at the historic Grade II-listed Old Westminster Library and has been redefining the expectations of Indian cooking ever since.

In 2008, Vivek Singh opened his second restaurant in London, Cinnamon Kitchen. Located in Devonshire Square - rather fittingly within the former warehouses of the East India Trading Company and a stone's throw from London Liverpool Street station - the restaurant was the City's first tandoor bar and grill and also includes the chic, spice-infused destination cocktail bar, Anise.

Following this, 2016 saw the launch of Cinnamon Bazaar located in Covent Garden. Inspired by the hustle and bustle of ancient and modern bazaars from around the world, the restaurant blends

Old World flavours with The Cinnamon Collection's renowned modern Indian culinary style to create a unique cultural dining experience.

At the end of 2017, Vivek launched Cinnamon Kitchen Oxford, his first restaurant outside of London and, in 2018, Cinnamon Kitchen's third outpost opened in the new Battersea Power Station development.

Now you have found us… we can offer competitive pay, career development and training and a benefits package including free staff meals.

Cinnamon Collection is part of the Boparan Restaurant Group where our people are the heart and soul of our business.

It goes without saying that, as a group, we couldn't have achieved what we have so far without the amazing people that make up the teams in our HQ and restaurants, helping us to deliver incredible food and service to our guests every day.

Our aim is to create a team of people that share our obsession and who have a passion for what they do.

We don't look for clones, for us it's all about individuality. We want people who are creative, ambitious, and who like to mix things up a little. We believe enthusiasm and positivity are infectious and that can only be a good thing to share.

We operate a diverse array of brands, each with their own unique feel and way of working. Our formats cover quick-service (QSR), assisted-service (ASR), and full-service restaurants, from fast food, to casual dining and premium dining. Each brand and style of operating presents its own challenges and opportunities for you to develop your career with us.

The benefits of working with us… what's in it for you…..

As well as first-class training, a great working environment, and a chance to develop your career in hospitality, here's a few other perks we offer

You will receive support, training and development opportunities from the moment you start, helping you to become a Cinnamon expert.


• 50% Discount off your total bill for you and 5 friends in all of our brands (T&C's apply)


• Exclusive access to discounts through our BRG Spark App on 1000's of online and high-street retailers, and restaurants


• 20% off at Carluccio's retail gift shop & deli purchases


• Access to free Mortgage advice


• Wage stream - Access to advanced pay


• Access to our Financial & Wellbeing centre


• Access to our Healthcare Cashplan


• Employee Assistance Programme (EAP)


• Refer A Friend Bonus Scheme


• Excellent opportunities for career development across our group of diverse brands


• Flexible working opportunities, Competitive pay and bonus for managers

50% Discount off your total bill for you and 5 friends in all of our brands (T&C's apply) at Ed's Easy Diner, Giraffe, Giraffe Stop, FishWorks, Carluccios, GBK, The Cinnamon Club and Slim Chickens
Exclusive access to discounts on 1000's of online and high-street retailers, and restaurants
A free meal per shift
28 days' paid holiday (when full time)
Pension
Apprenticeship Scheme
Refer a Friend Bonus
While each position is critical to our success, the real power comes in the creation of a team and teamwork as this is what makes us the success we are today, and a bigger success tomorrow.

We intend to establish the group as a major player in the industry by growing the positions of all our brands nationally and internationally.

You will receive support, training and development opportunities from the moment you start, helping you to become a Boparan expert.