Receptionist

We are currently looking for enthusiastic people with excellent communication skills. The main purpose of a Receptionist at Lister House Surgery is to greet patients and visitors in an effective and courteous manner and to provide an efficient and polite telephone enquiry service. The appointee will proactively communicate information between relevant patients, doctors and professionals., The following are the core responsibilities for the Receptionist post. There may be occasions, a requirement to carry out other tasks, this will be dependant upon the factors such a workload and staffing levels:

• To deliver a quality reception service, dealing directly with patients, relatives, and carers either face to face or telephone. Reception service includes general enquires, booking or cancelling of appointments, logging of accurate information (e.g., visit request).


• Facilitating efficient lines of communications between patients and clinicians at all times ensuring the practice runs efficiently and effectively.


• To provide a first point of contact for patients dealing with queries as appropriate.


• To deal with patients request for appointments and home visits in line with practice policy, booking as appropriate, this ensures the efficient running of the practice.


• To ensure that the reception office, waiting area and consulting rooms are kept prepared, safe and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team.


• To undertake start and end of the day procedures in line with practice policies to ensure that the premises are both prepared for the clinical staff to receive patients and are secure after use.


• Observe a strict code of confidentiality at all times.
  
  If you are looking for somewhere you can make a real difference and passionate about keeping people safe, well and out of hospital, Lister House Surgery may be what you are looking for. At Lister House Surgery, we strive to make a difference the health and wellbeing of our staff and patients.